What are the responsibilities and job description for the Service Analyst position at 1-800 Hansons LLC?
1-800-HANSONS, LLC is hiring a talented and dedicated Service Analyst to join our Service team. The Service Analyst is responsible for handling previous customers’ requests for services needed repaired on their roof, windows, siding and/or gutter installations. The ideal candidate would possess strong organizational and communication skills, as well as problem solving skills.
What You'll Do
- Constantly checking service tickets to make sure the customer is being taken care of immediately
- Responding to service tickets so the customer is aware that we are taking care of their request as soon as possible
- Scheduling service technicians and doing the best we possibly can to take care of them in one specific area daily
- Speaking with customers who decide to walk-in with a request and being able to handle their needs immediately
- Must be able to understand our products so we are able to answer any questions the customer has to the best of our abilities
What We Need
- Must have a minimum of one (1) year of professional work experience
- Must have basic computer skills, including MS Word and Excel
- Excellent communication skills
- Problem solving skills
- Great organizational skills
- Able to work independently as well as part of a team
- Customer service or call center experience
- Experience in a service related role, providing follow up service to customers with previous product installations preferred
- Experience in the home improvement or remodeling industry preferred
Hours/Schedule:
Full-time, 40 hours per week/52 weeks per year. Standard hours are M – F, 8:00 – 5:00 but due to cyclical nature of position, some overtime, including evening and weekend hours, may be required to complete projects under deadlines. We operate on a hybrid schedule, in office Tues-Thurs and remote Mon and Fri.