What are the responsibilities and job description for the Guest Relations Associate position at #1 Cochran Chevrolet Buick GMC?
Be the Dealership's Voice! Guest Relations Associate
Are you passionate about exceeding customer expectations? Join our team as a Guest Services Representative and become the first point of contact for our valued guests. You'll play a key role in shaping their experience by answering inquiries, scheduling appointments, and providing exceptional service.
Here's what you'll do:
- Be a phone master! Answer inbound calls about new and pre-owned vehicles, transforming inquiries into confirmed appointments.
- Become a product expert! Leverage your knowledge to answer questions, provide vehicle information, and ensure guests find their perfect fit.
- Be a data whiz! Track and record guest information, keeping our customer database up-to-date.
- Be a team player! Collaborate with management and frontline staff to ensure a seamless guest experience.
- Be a continuous learner! Participate in meetings and training programs to develop your skills and knowledge.
Do you have what it takes?
- Strong communication skills to shine over the phone, in person, and online.
- A proven customer service track record or a genuine desire to go above and beyond.
- The ability to thrive in a fast-paced and dynamic environment.
We offer:
- Competitive pay with exciting bonus opportunities!
- A comprehensive benefits package including health insurance, paid time off, and retirement savings options.
- Opportunities for growth and advancement within our dealership family.
- Employee discounts and a positive work environment.
Ready to join the team?
Apply today and tell us why you're passionate about exceeding expectations in the automotive industry!
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
People with a criminal record are encouraged to apply
Application Question(s):
- Have you had to miss work for any reason within the past year? if so, please elaborate (those who do not answer will not be considered)
- What is a good phone number and email address to reach you?
Experience:
- Dealership: 1 year (Preferred)
- Customer service: 2 years (Preferred)
- Phone: 1 year (Preferred)
Work Location: In person