What are the responsibilities and job description for the Luxury Hotel Operations Strategist position at 1 Hotels?
**Company Overview**
1 Hotels is a luxury hospitality company that prioritizes sustainability and wellness. Our hotels are designed to provide an exceptional guest experience while minimizing our impact on the environment.
As a Managing Director at 1 Hotels, you will be responsible for leading our hotel operations team in achieving our brand's vision and values.
We are seeking a visionary leader who can create and articulate a compelling vision for our hotel, inspire and motivate our team to achieve long-term goals, and ensure the delivery of good-natured and informed service to our guests.
**Job Description**
- Develop and communicate a hotel operations strategy that is aligned with the company and brand objectives.
- Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes.
- Deliver on Our Promise, provide Good-Natured Service, and uphold our Brand Pillars.
- Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
- Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation, and driving necessary change.
- Identify the developmental needs of others and provide opportunities for growth and development to maximize talent.
- Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed.
- Ensure proper controls are in place and policies are established and followed by all team members.
- Recruit and select talented leaders and team members who will enhance the hotel's culture and demonstrate functional expertise; To all team members through coaching, counseling, mentoring, and reviewing performance.
**Required Skills and Qualifications**
Passionate about leading a hotel operations team with a minimum of 10 years of progressive related work experience in an upper upscale and/or luxury hotel environment. A minimum of 5 years as a General Manager in an upper upscale and/or luxury hotel preferably in a remote location.
An expert in hotel operations, a strong leader, and a proven track record in guest and team member engagement and financial performance.
Is flexible and willing to meet the demands of a 24-hour operation.
Visionary Thinking: Ability to create and articulate a compelling vision for the hotel that inspires and motivates the team to achieve long-term goals.
Cultural Intelligence: Skills in navigating and respecting diverse cultures, particularly in a location like Hawaii, where cultural sensitivity is essential for guest and community relations.
Knowledge of sustainable practices and the ability to implement environmentally friendly initiatives that align with the brand's values and the growing consumer demand for sustainability in luxury hospitality.
Change Management: Proficiency in leading organizational change and helping team members adapt to new strategies, technologies, or processes.
Networking and Relationship Building: Ability to develop and maintain strategic relationships with external partners and community leaders to enhance the hotel's presence and reputation.
A commitment to cultivating leadership skills in others through effective coaching, training, and mentorship, ensuring a strong succession plan.
Emotional Intelligence: Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being.
**Benefits**
- Paid Time Off and Holidays
- Paid time to volunteer & participate in hotel organized volunteer opportunities
- Health & Wellness- Competitive Medical, Dental & Vision; Company paid Health and Wellness program to promote healthy living, Employee Assistance Program (EAP)
- Retirement Planning: Competitive Matching
- Career Advancement: Were growing rapidly and with growth comes advancement opportunities around the world. This position could potentially take on a regional role in future, as our brands continue to grow globally.
- SH University - Offers team members a chance to grow and flourish from taking professional development courses through our exclusive online learning educational platform. We also offer leadership training programs for all Guidance Committee members and High Potentials, as well as many other learning opportunities throughout the year.