EDI, eCommerce Analyst

When you’re the best, we’re the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance now and in the future. Summary: In this role, you will work on a team responsible for full cycle support of EDI processes with existing and new customers. This position will monitor connectivity and translation of transaction and troubleshoot to determine the root cause of issues. Responsibilities: Production support of existing EDI processes. Troubleshoot and respond to customer questions / issues and escalate problems. Ability to handle customer complaints and requests in a professional and courteous manner. Ability to identify and resolve problems in a timely manner by analyzing information. Maintains compliance with all company policies and procedures within area of competence. Researching, fixing, and reprocessing failed EDI transactions. Implementing support enhancements. Ability to document resolution history in EDI support knowledge base. Assisting with training customers on services and applications provided. Requirements: Relevant degree preferred. 2 or more years of experience in EDI processing. Expertise in ecommerce, B2B, and EDI solutions/processes. Proficiency in data analysis and standards including database structure/knowledge. Effective problem-solving skills. Excellent verbal and written communication skills. #LI-AC #IDS Estimated Hiring Range: $51,900.00 - $75,150.00 This position is also incentive eligible. Vizient has a comprehensive benefits plan! Please view our benefits here: http://www.vizientinc.com/about-us/careers Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.

Salary : $51,900 - $75,150