Rehab Central Scheduler - Concord, NH Location - Full Time - Days

Summary The Rehab Central Scheduler works under the direction of the Director and/or Office Manager. They manage the client/patient intake process through effective communication and collection of information. The Central Scheduler is the primary access point for patients, physicians, referral sources, and is responsible to ensure that the patient receives timely appointments that meet their needs and also meets the required guidelines of the department. Education High school or equivalent (GED). Experience Demonstrated ability to effectively and positively interact with a multi-disciplinary team of staff, patients, and others. Prior experience working in the medical field and/or training. Responsibilities Consistently displays the necessary skills and abilities required for the position. Schedules, reschedules and follows up on canceled appointments and enters data into computerized scheduler according to Scheduling Guidelines. Handles phone calls in a professional and efficient manner adhering to departmental standards. Reconciles schedules, work lists and reports. Facilitates patient care between specialty ancillary service areas. Performs other duties as assigned (assists team members in Business Office with duties and responsibilities). Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. EEO is the LAW Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269. Physical and Work Requirements The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds. While performing the duties of this job, the employee is regularly required to hear, and speak. The employee is frequently required to perform activities that require fine motor skills, reach, and sit. The employee is occasionally required to bend, kneel, squat, stand, and walk. Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision. The employee is occasionally exposed to airborne contaminants, and airborne pathogens. The noise level in the work environment is usually moderate. Concord Hospital (CH) is a nationally-accredited, progressive regional health system. Over the past two decades, CH has evolved from a community hospital to a $550 million net revenue regional integrated health system with more than 3,574 employees, leaders and clinicians who are talented, mutually supportive, and community centered in helping the organization meet its community mission. CH has sophisticated clinical and management practices. The organization consistently performs among the top ten percent of national organizations and has received many national accolades (e.g., most wired, Press Ganey's summit award). After a four-year effort to strengthen and standardize our quality management processes, Concord Hospital has become the first healthcare system in New Hampshire to be certified as being in compliance with internationally recognized quality management practices ISO 9001:2008 certification, issued by DNV GL. ISO certification means that patients can be confident CH has implemented and strengthened processes for internal auditing, control of documents, control of records, control of non conforming products, and preventative and corrective action. Learn more about working at Concord Hospital Culture and Values Career Development Benefits Life Here