What are the responsibilities and job description for the Medical Office Specialist- PACU Clinic position at 10 Driscoll Children's Hospital?
Where compassion meets innovation and technology and our employees are family. Thank you for your interest in joining our team! Please review the job information below. GENERAL PURPOSE OF THE JOB: Reporting to the clinic coordinator and director, this position is responsible for the support functions necessary to accomplish the department's objective. These include, but are not limited to, functions under telephone support, patient accounting, clinical support, patient scheduling, registration, and patient discharge. ESSENTIAL DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description is not intended to be all-inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or hospital administration as required. General Requirements Must be flexible to clinical operational hours. Always maintains the utmost level of confidentiality. Travel to satellite locations may be required. Adheres to hospital policies and procedures, including flexing scheduled work hours. May be required to float to other clinics as needed. Demonstrates ethical business practices and personal actions that adhere to corporate compliance and integrity guidelines. Adheres to and complies with customer service standards and dress code set forth by the hospital and the department. Demonstrates thoroughness and dependability. Demonstrates excellent organizational skills. Must be detail oriented. Must manage multiple tasks in a busy medical office environment. Must communicate and work effectively with patients, family, and physicians. Must be able to work as a team member effectively. Other duties as assigned. Scheduling/ Telephone Support Schedule patients for necessary procedures using the appropriate scheduling system. Gather pre- registration/ pre-admission information Reschedule patients upon patient/ physician request. Document cancellation/ no shows in the appropriate scheduling system Page medical staff when appropriate Document telephone encounters as appropriate to clinic/ department Manage an appointment waiting list. Contact patients for appointment scheduling from a follow up list. Call patients to confirm appointment times and offer any other pertinent information such as attendance requirements, education, directions, parking information, etc. Patient Accounting Review schedule/ preregistration to identify potential duplicate medical record numbers. Identify patients with multiple same - day visits to match demographic and insurances data for each pre-registration. Verify insurance eligibility and coverage for anticipate procedures. Obtain insurance authorization from referring physicians when necessary/ appropriate. Obtain authorization from payors when necessary/ appropriate. Identify copayments agreements in preparation for collection at the time of service. Maintain correct balance of petty cash on a daily basis. Close recurring accounts when appropriate. Reconcile insurance card copies with complete registrations. Clinical Support Batch reminder letters for families and physicians Disseminate incoming office mail Review schedules prior to appointment date and assist in resolving scheduling conflicts. Prepare medical records prior to appointment (i.e. request medical records from file room, prepare forms packets, gather and attach necessary diagnostic reports, etc.) Batch appointment cancellations/ no show letters to families and physicians. Patient Registration Accurately register patients according to training guidelines when the patient presents for services Collect and record copayments or prompt payments agreements and issue receipt of payment to payor. Make a clear copy of insurance card. Ensures consent for appropriate level of care is obtained and any additional documentation necessary from the family is obtained and copied. Issue patient identification card or wrist band as appropriate. . Patient Discharge Perform necessary follow up scheduling at discharge Reconcile medical records Process physician orders and / or referrals Mark no shows and no shows to reschedule in the appropriate scheduling system. EDUCATION AND/OR EXPERIENCE: · High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. · BLS is required within the first 90 days of hire. Until all children are well. Driscoll Children’s Hospital and its specialty centers, urgent care centers, and after-hours facility serve a vast area covering 31 South Texas counties. The hospital is a 191-bed tertiary care center offering 32 medical and 13 surgical specialties. Combined with our non-profit, community-based Health Plan, Driscoll Health System is an exceptional workplace for anyone with a big heart and a drive for success. Smiles, hugs and a soothing touch are as much a part of Driscoll’s approach to treating children as is its advanced medical treatments and technologies. The core values at Driscoll Heath System are: Compassion, Advocacy, Respect, Excellence, and Stewardship. These values are exemplified through every position - from treating the most critical patients hands-on, to maintaining a clean environment, to keeping the organization running from behind the scenes. We invite you to learn about Driscoll’s rich history and explore the laidback lifestyle South Texas has to offer.
