EPIC Operations Coordinator

Employee Type: Regular Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! EPIC Operations Coordinator (6966) Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day. A Brief Overview This role will center around managing and coordinating the Optimization Requests and prioritizing the request with the Informaticists, Tidelands Stakeholders, and the MUSC Team. This will include coordinating the requests for the Clinician Builder Program through completion. Work closely with the team and manage the Help Desk Triage process along with ticket assignments and escalations to MUSC. This will also include ticket reconciliation between Tidelands and MUSC. The role will include managing the 2-year order set review process. This position will assist with the Archiving process along with 3rd party scanning to the Epic record. What you will do Managing and coordinating optimization requests Prioritizing projects and optimization requests with the Tidelands stakeholders, Tidelands Informaticists and the MUSC Team Coordinating the Clinician Builder Program items from submission to completion Manage and triage Help Desk Tickets Coordinate triage ticket escalations to MUSC when needed Reconciliation of tickets between Tidelands and MUSC Manage the Order Set Review process (2-year review – 10 order sets each month) Support and Manage Fovea Archiving along with the HIM Team Support and Lead Solarity Scanning along with the HIM Team Assist with Managing the Epic Class scheduling Education Qualifications Bachelor's Degree Preferred Experience Qualifications 5 to 7 years of experience in information systems/technology, with in-depth knowledge of industry standards and best practices Required Experience in change management and user adoption strategies Preferred Skills and Abilities Exceptional skills in problem-solving, project management, and leadership Excellent communication skills, with the ability to present complex information to stakeholders at various levels of the organization Physical Demand Light Physical Demand The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description. Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status. At Tidelands Health, we are united by a single, shared mission: We help people live better lives through better health. It’s a commitment embodied in the extraordinary care we provide our patients and the award-winning workplace that welcomes our team every day. A proud not-for-profit organization, we are the largest health care provider in our beautiful coastal region of South Carolina. Enjoy year-round access to the Myrtle Beach area’s warm, sunny climate and outstanding quality of life as you fulfill your professional dreams. Here, you’ll find a workplace culture built around a spirit of inclusion, teamwork, mutual respect and recognition for a job well done. Discover what it’s like to work for an organization that values who you are as much as we appreciate what you do.