Patient Financial Services Representative

Building Location: Business Service Center Department: 46100 Patient Financial SVCS Job Description: Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication. Experience with handling cash payments, self-pay collections and exceptional customer service skills are required. In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required. Work Experience: Experience preferred in customer service, call center and/or collections. Education Qualifications: No educational requirement Licensure/Certification Qualifications: No certification/licensure required FTE: 0.5 Shift Rotation: Day Rotation (United States of America) Shift Start Time: 11:30 am Shift End Time: 3:30 pm Weekends: Holidays: No Call Obligation: No Union: DC USWA Main & Neighborhoods (DCUMN) Union Posting Deadline: 12/14/2022 11pm To search for more jobs, please CLICK HERE. Find more than a job. Find more in yourself. Find your calling. Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others. Our Values Quality | Hospitality | Respect | Joy | Justice | Stewardship | Teamwork Essentia Health is an Equal Opportunity/Affirmative Action Employer. Essentia Health does not discriminate in employment because of age, color, creed, culture, disability (physical or mental), ethnicity, familial status, gender identity or expression, genetic information, language, local Human Rights Commission activity, national origin, military service, race, religion, sex, sexual orientation, socioeconomic status, or public assistance status. Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.