Outbound Sales Agent

We’re thrilled that you are interested in joining us here at the Amynta Group!

At ICON Health and Fitness we are passionate about empowering people to change their lives and achieve healthy, sustainable results. We strive to continuously push the limits to bring our customers cutting-edge products that will help them in every aspect of their lives. We are currently seeking a motivated individual to join our team as a UTS Outbound Sales Associate.
As a UTS Outbound Sales Associate with ICON Health and Fitness you will be responsible for contacting existing customers who have purchased or are eligible to purchase a Universal Technical Services extended service plan. UTS Associates make outbound phone calls to customers who are eligible to purchase a new service plan or renew an existing service plan. This position requires critical and innovative thinking to best assist our customers.

• Work Full Time in the office to provide a positive customer experience by performing high maximum Outbound call volumes and sales.
• This position qualifies for extensive service plan sales and upsell commissions.
• Provide a customer awareness to available services which add value to consumers.
• Listen attentively to the customer needs and concerns; provide a clear resolution.
• Meet customer expectations to provide education and offers for first contact resolution.
• Develop an extensive knowledge of ICON Health and Fitness product lines, service plans, and iFit subscriptions.
• Confirm customer understanding of the services and policies purchased
• Prepare accurate and completed work; ensure updates and discussions are saved to customer profiles.
• Communicate effectively with individuals/teams within the program to ensure high quality and timely expedition of customer orders.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve sales.
• Ability to envision product scenarios to effectively propose extended service plans.
• Solve problems that are sometimes unusual and may require reliance on conceptual thinking.
• Review orders and make appropriate corrections.
• Review, evaluate and report to management for special assignments.
• Participate in training for Software, Mechanical, and Electrical issues.
• Have a working knowledge of web-based computer systems.
• Other duties as assigned.

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DESIRED QUALIFICATIONS, EDUCATION, and/or EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of a High School diploma or GED
• Minimum of 2-3 years of sales experience, Call Center Sales, Outbound Sales, Chat Sales, Door to Door Sales, Corporate Sales, etc
• Demonstrated ability to achieve sales goals
• Proficient computer and technical skills
• This position is eligible to work remote for individuals with proven sales
• Strong written and verbal communication skills
• Excellent Attendance and Performance References
• Knowledge of ICON’s products preferred
• Flexible schedule
• Full time employment 5 days per week

 COMPENSATION AND BENEFITS

• Working in beautiful Cache Valley with access to an exceptional outdoor lifestyle, a university campus nearby, and the chance to test the fitness products we create.
• Highly competitive compensation.
• Full benefits package (Medical, HSA, FSA, Dental, Vision and Life insurance)
• 401(k) with company match.
• A PTO policy that ensures you can find a happy work-to-life balance.
• Collaborative workspace and environment.

**Not all perks apply to all positions and/or locations**

DISCLAIMER

Your employment at ICON is "at-will".  You and the company each have the right to terminate the employment relationship at any time for any cause or for no cause at all.  Nothing but an express written contract signed by you and a Vice President of this Company can modify this "employment at will" arrangement. 

"We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, ancestry, mental or physical disability, sexual orientation, gender identity, medical condition, genetic information, marital status, Veteran status or any other characteristic protected by law."

The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.