What are the responsibilities and job description for the Service Reliability Engineer position at 101 Proofpoint, Inc.?
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Role As a Service Reliability Engineer at Proofpoint you will develop a deep understanding of the various services and applications that come together to deliver Proofpoint’s next generation security products. You will contribute to the architecture to improve scalability, operability, service reliability, capacity, and performance. You will be responsible for provisioning, maintaining, and scaling our production services within server farms across multiple, world-wide data centers as well as AWS. We are looking for passion, curiosity, attention to details, taking pride in one's work, taking ownership, and having ideas and opinions. If you’re an enthusiastic team player who cares about the infrastructure, remains calm in crisis, collaborates cross functionally, loves automation, then we want to talk to you. Your day-to-day Build long lasting, effective partnerships across the organization to foster collaboration between Product, Engineering and Operations teams. Manage an international 24x7, multi-site production infrastructure powering the Proofpoint services, including deployment, maintenance, troubleshooting, performance tuning, and security. Root-cause complex problems and involve multiple stakeholders, network, hardware and software that relate to scaling and performance. Ensure proper monitoring, alerting, capacity planning and reporting in the production environment. Contribute to the evolving design and architecture of reliable and scalable infrastructure. First line of defense during working hours should any alerts or incidents arise. Collaborate with product engineering teams to ensure Operations standards are observed, determine resource impacts for upcoming product deployments, and ensure successful product rollouts. Participate in an on-call rotation and be willing to jump on escalated issues as needed. What you bring to the team Demonstrable skills and 4-6 years’ experience managing, troubleshooting, and tuning Linux systems. A friendly and collaborative demeanor, working well with cross functional teams. Experience automating management of systems and applications using Perl, Python, or Ruby. Experience with industry-standard foundation technologies such as TCP/IP, HTTP, DNS, SMTP, and LDAP. Experience in management of a large distributed computing environment. Experience with virtualization – KVM, VMware vSphere, and/or OpenStack Excellent verbal and written communication skills. Experience with monitoring and alerting systems. Experience with industry-standard operational practices such as change management, incident management, and working in colocation datacenters. Experience with configuration management such as Puppet, Chef, or Ansible. Experience with load-balancing technologies – F5, Netscaler or similar desired. Experience with Kafka, Elastic Search, Cassandra, and MySQL desired. Experience with public cloud providers such as Amazon EC2, Google Cloud Platform, or Microsoft Azure. BS or in Computer Science, Engineering or related technical discipline, or equivalent experience required US citizenship required #LI-RS1 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! If you are a Colorado Resident: Proofpoint carefully considers a wide range of compensation factors, including your background and experience. These considerations can cause your compensation to vary. The hiring range for this position is typically: 94,080.00 - 134,400.00 USD Actual offer will be based on the individual candidate. Bonus, commission, and/or equity may be eligible for this position. Additional benefits for this position can be found at https://pfptbenefits.com. This statement is being provided in accordance with the Colorado Pay and Benefit Disclosure requirements of sb19-968. At Proofpoint, our people – and the diversity of their lived experiences and backgrounds, thinking and perspectives, and work skills and experiences – are the driving force behind much of our success. We hire the most innovative talent in the world to help defend our customers’ sensitive data and intellectual property from threat actors and malicious or careless employees. Cyberattacks on critical infrastructure could threaten access to energy, water, transportation, health care, banking accounts and financial information, and other essential goods and services which is why our employees work every day to deliver world-class cyber resilience to approximately 8,000 enterprise customers around the world. We embrace and foster the diversity of our team members, customers, stakeholders and consumers. Everyone is valued and appreciated for their unique backgrounds, experiences, thoughts and talents, all of which contributes to the growth and sustainability of our business. At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to: Build and enhance our proven security platform Blend innovation and speed in a constantly evolving cloud architecture Analyze new threats and offer deep insight through data-driven intel Collaborate with customers to help solve their toughest security challenges We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner. Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
