Cross Functional Associate

1RIVET helps guide customers on the road ahead. We are passionate about the services we provide, and our customers’ success is our top priority. Our philosophy is simple: we strive to exceed expectations for our customers and our employees.

Summary

Dedicated and customer-focused individual who will provide exceptional customer service to both internal and external clients, supporting various office services and ensuring the smooth operation of daily activities. This role involves a diverse range of tasks, from reception and mail center operations to conference room support and office moves.

Responsibilities:

· Provide exceptional customer service to internal and external clients.

· Support office services with daily duties such as reception, copy/print production, mail center operations, conference room support, and kitchen /pantry hospitality

· Ability to understand customer goals and initiatives as well as anticipate needs

· Assist with mail / package sort and delivery to recipients. Shipping and receiving duties

· Support office moves via packing and moving of furniture and boxes

· Assist with the fulfillment of copy / print request needs

· Backfill coworkers during lunches, breaks, scheduled and unscheduled absences

· Offer suggestions for process improvements to operation’s procedures during account coverage

· Assist with office supply and copier consumable (toner, staples, etc.) management

· Perform daily inspection and touch point service of copier equipment

· Manage conference room setups & breakdowns – chairs, easels, assist with all tasks associated with events management, etc.

· Assist with maintaining conference space

· Other duties as assigned

Required Qualifications:

· High School diploma or GED

Preferred Qualifications:

· College Degree

· Excellent customer service skills

· Proficient in Microsoft Office 365 (Excel, Word, Outlook)

· Ability to understand customer concerns and anticipate customer needs

· Written and oral Communication skills

Physical Requirements

· Able to occasionally lift up to 50 lbs.

At 1RIVET, we believe in celebrating diversity and providing a work environment where we are always treated with dignity and respect. An environment where teamwork and employee participation promote the representation of all groups and employee perspectives is important to us. We are committed to creating such an environment because it brings out the full potential in each of us, which in turn contributes directly to our success