Clinical Program Coordinator

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet. The University of Miami Department of Radiology Administration has an exciting opportunity for a full time Clinical Program Coordinator to work at Desai Sethi Medical Center in Miami. The incumbent assists in the development, organization, production and evaluation of a variety of health promotion and educational program offerings for patients in the assigned unit. Provides general oversight over daily program operations in support of the University's mission, including the direct supervision of volunteers. Monitors the financial performance of programs to meet departmental goals, and assists with short- and long-range budgetary planning. CORE JOB FUNCTIONS • Evaluates program effectiveness; analyzes results and recommends and/or takes appropriate action; coordinates program activities with other program, department or staff activities, ensuring optimum efficiency and compliance with appropriate policies, procedures, specifications and funding limitations. • Trains, develops and empowers staff to effectively perform their jobs; confers with and advises staff, students and others, providing technical advice, problem solving assistance, answers to questions and program goals and policy interpretations. • Acts as a main point of contact for project funders, advisors, speakers and participants; recruits program participants, members and volunteers. • Develops cooperative/therapeutic relationships with patients and families representing a variety of populations, projecting a positive and cooperative image; creates a calm, professional atmosphere that promotes productivity and a positive image. • Develops program communications and promotional literature for distribution including newsletters, brochures and flyers, coordinating the process from development through printing and distribution. • Prepares periodic reports, financial statements and records on program activities, progress, status or other special reports for management or outside agencies. • Maintains patient confidentiality as well as the confidentiality of hospital business information. • Accountable for maintenance of established supply levels, including but not limited to unit and supply rooms. Education: Bachelor’s degree in relevant field Experience: Minimum 2 years of relevant experience Knowledge, Skills and Attitudes: Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with professional composure. Ability to maintain effective interpersonal relationships. Ability to understand and follow instructions. DEPARTMENT ADDENDUM Department Specific Functions The Clinical Program Coordinator plays a critical role in the Radiology Department, overseeing the imaging dashboards, monitoring AI algorithm performance, and supporting various clinical operations. This individual is responsible for ensuring the efficient processing and reporting of imaging studies, collaborating with healthcare providers, and contributing to the safe and effective use of artificial intelligence (AI) in radiology. The Clinical Program Coordinator will also work with the radiology team to develop and implement policies and procedures for the use of AI in radiology and the overall imaging dashboards and provide general oversight to daily program activities in support of the University's mission. Patient Data protection and Compliance: Protect sensitive patient medical records by strictly following HIPAA protocols. Imaging Dashboards and Reporting: Monitor imaging dashboards to track the status of imaging studies and run pending reports (include draft status, pending signatures). Contact film library for missing images Identify and address potential issues, such as delays and expedite STAT cases. Communicate effectively with radiologists and healthcare providers to ensure timely reporting. Update Productivity log daily Create reports for leadership based on requests Pending Imaging Reports: Follow up/act upon pending imaging reports for inpatients and outpatients across all UM facilities. Facilitate prioritization request, e.g. STAT/VIP, patient at clinic. CT Lung Screening & Calcium Scoring Merging of folders IT ticket as requested by Faculty Second Opinions—Create accession # (daily) Asking for reports to be finalized Addendum to a report Run 90 days report for all pending studies for leadership (M W F) Run Mammo Pending list for past 6 years (monthly) Run OBS report twice daily and ensure reports are finalized (am and pm) Other critical findings and workflow Run caselogs for Residents and Fellows from MPower Coordination with Radiologist and Ordering Providers Utilize QGenda Schedules to direct calls to radiologists for clinical matters. Assist radiologist by contacting ordering providers for peer-to-peer consultations. AI Algorithm Performance: Assist in monitoring AI algorithms used in the radiology department. Review AI-generated reports for accuracy and completeness. Collaborate with radiologists, technologists, and referring physicians to ensure safe and effective AI utilization. Policy Development AND Oversight: Work with the radiology team to develop and implement policies for AI use and imaging dashboards. Provide general oversight of daily program activities in alignment with the University's mission. Clinical Support Provide support for AIDOC, OBS, OCC, STAT/VIP reads, PCAF, via Haiku/Physician direct Provide support to the clinical operation for the Radiology Department, covering 8 divisions with a total of 100 faculty. Monitor dashboards and review radiology reports for accuracy, including those for AIDOC and PCAF. Weekend Coverage and Technical Support: Provide Saturday coverage for all Clinical Coordinators. Input tickets with the PACS Team for UM workstations across all sites. Assist with expediting imaging interpretation requests, particularly STAT cases using PACS, PowerScribe and Epic. Communication Management: Answer and monitor incoming phone calls and emails related to clinical studies. Manage the Departmental Clinical email account, ensuring timely and accurate responses. Message Faculty using Haiku Tickets: Responsible for opening UM IT/PACS tickets for the Department Combine MRNs when duplicated Replace reports back into filter when deleted Merge of filters at Radiologist request Research Support Maintain research databases (if applicable). Identify cases for research projects (if applicable). Training Support Require access and training on relevant systems and dashboards, including PowerScribe, Epic/UChart, Haiku, QGenda, AIDOC, mPower, PACS, PCAF, Team Play by Siemens, Performance Bridge by Philips in addition to new applications as they are added to the Organization. Adherence to Policies and Additional Duties Adhere to University and unit-level policies and procedures, safeguarding University assets. Complete all additional duties as assigned in a timely fashion. Knowledge, Skills and Attitudes: Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with professional composure. Ability to maintain effective interpersonal relationships. Ability to understand and follow instructions. Strong analytical and problem-solving skills. Experience with AI in radiology (preferred). Ability to work independently and as part of a team. The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information. Job Status: Full time Employee Type: Staff Pay Grade: H6 The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation. The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride. The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings. Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019. The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022. Transforming lives With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe. The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.