Switchboard Operator, Weekend overnights, 16 hours

Switchboard Operator - Brockton, MA Boston Medical Center South is seeking a dedicated, people-centered Switchboard Operator to be the steady, compassionate voice that connects patients, families, and providers when it matters most. As a vital overnight communicator, you’ll manage incoming calls, direct urgent communications, and ensure smooth call flow across the hospital—providing kindness, precision, and professionalism with every word. If you're detail-oriented, thrive in fast-paced environments, and take pride in being the calm in the storm, this is your chance to make a meaningful difference—even before the sun rises. Part-time, 16 hours Location: BMC South - Brockton, MA Schedule: Overnights only, 11pm-7am, every Friday and Saturday Key Reponsibilities: • Skilled utilization of the computerized telephone/paging system (Xtend) (includes data input). • Answer, assist and direct a high volume of calls efficiently while communicating clearly, politely and professionally. • Perform paging/answering services for medical center staff and execute related functions; prepare on-call schedules, monitor " Wandering System," Issue beepers, record coverage status, take messages, update pertinent information, make system changes, maintain telephone logs on telephone/technical/pager and television problems. • Record and report telephone related problems to the Lead Technician. • Ability to perform simultaneous tasks and execute appropriate judgment under sometimes hectic and stressful circumstances. • Capable completion of and utilization of numerous on-call schedules. • Process calls regarding "Interpreter Services" following established procedures. • Respond to and process TDD calls. • Act as Security Dispatch and Patient Information during off-hours. • Recognize system problems, failures and be familiar with "back-up system and the procedural follow-up. • Work without direct supervision, exert excellent judgment based on sound logic and adhere to medical center and departmental policies and procedures. • Maintain a professional, pleasant and helpful manner. Communicate in a warm and courteous manner. • Anticipate customer needs and be flexible in responding to them. Customer service • Monitor all alarms and respond/report according to Medical Center procedures. • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment. 1. Commits to recognize and respect cultural diversity for all customers (internal and external). 2. Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed. • Performs other duties as assigned Minimum Education: High school, or equivalent. Minimum Experience: One year experience in a business or medical related field with computer experience Ideally will have performed telephone operator, switchboard operator, or call director duties preferred Customer service experience or related preferred Minimum skills/abilities: Ability to work independently, multi-task, attention to detail Excellent interpersonal and communications skills. Ability to speak clearly and precisely. Excellent grammar. Flexibility in a fast paced hectic environment. Patience under pressure. Kindness and sensitivity to all the people we serve. Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too. Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to Talentacquisition@bmc.org or call 617-638-8582 to let us know the nature of your request. Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine. According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment. To avoid becoming a victim of an employment offer scam, please follow these tips from the FTC: FTC Tips