Member Services Lead

Job Summary: Job Description: As our new Member Services Lead you will: Assist and respond to customer issues and inquiries Create awareness of the Center through community outreach and connectivity Grow profit centers through promotion of club services to new and prospective members Deliver an exceptional customer service experience for club members Sustain and support membership retention through member engagement Provide personalized site tours for potential members Payroll and administrative support Assisting in hiring and onboarding of new team members Perform other tasks as assigned The Ideal Candidate will have: Minimum 1 year proven ability to provide high quality customer service A dynamic personality: enthusiastic, energetic, friendly & personable The ability to multi-task; goal-oriented and self-directed The ability to connect with, inspire and motivate others with strong listening and interpersonal skills Excellent verbal and written communication skills Professionalism: polished appearance and phone manner Flexibility: able to work evenings, weekends and holidays To prevent the infection and spread of COVID-19, and as an integral part of its public health and safety measures, EXOS requires that all successful applicants shall be required to show proof of full vaccination by an FDA-approved COVID-19 vaccine before beginning employment, unless an exemption from this policy has been granted as an accommodation or otherwise. Applicants believing they need an accommodation of this policy because of a disability, sincerely-held religious belief, or otherwise should inform People Operations after an offer of employment is extended; please do not include any medical, genetic, or religious information on your application materials. Who We Are: Exos, a coaching company, was founded in 1999 and became the industry leader in human performance by preparing elite athletes for their sport. Over two decades later, we have evolved into a company with a goal to ignite the hero in all of us by getting our members ready to achieve what’s most meaningful to them. Whether that’s having energy to chase kids at the playground, coming up with a breakthrough idea at work, getting back into a running plan, or other moments that matter most -- Exos gets our members ready. We provide coaches who empathetically and expertly guide, programs that are personalized, and teams to support members along the way. By leveraging science, technology and engaging programming, we impact hundreds of thousands of members at 400 locations world-wide; ranging from corporate sites and community programs to military and athlete training centers. We are an equal opportunity employer EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities. Learn more here: EEO is the Law EEO is the Law Supplement