TECHNICAL SUPPORT ANALYST

Technical Support Analyst

The 22nd Judicial Circuit Court seeks applicants for a Technical Support Analyst. Candidates
must have a Bachelor’s Degree from a nationally accredited college in Computer Science,
Management Information Systems, or related discipline and at least one-year full-time paid
experience in an IT position (OR) An Associate’s degree in Computer Science, Management
Information Systems, or related discipline and at least three (3) years full-time paid experience in
an IT position. Salary range is $59,956-$93,712. Please email resumes to:
stlca.resumes@courts.mo.gov See www.stlcitycircuitcourt.com and click on Employment
Opportunities for complete job description. EOE.

TWENTY-SECOND JUDICIAL CIRCUIT OF MISSOURI

JOB DESCRIPTION

DEPARTMENT: Court Administrator's Office (311)

CLASS TITLE: Technical Support Analyst

SALARY RANGE: $59,956 – $93,712

REPORTS TO: Information Systems Manager

CLASS DEFINITION: Under the direction of the Information Systems Manager, this person
performs work of a highly technical nature involving information technology services and
systems.

JOB DUTIES:


Tracks, responds, and resolves end-user technical trouble reports and service requests.


Installs, configures, maintains, and troubleshoots computer hardware, software,
peripherals and network hardware.


Troubleshoots issues, identifies ongoing, recurring problems, and recommends technical

solutions.


Fixes software and hardware issues.


Provides end user support that may include minor technical training.


Performs daily and weekly backups, as well as restores user or application data, as
needed.


Analyzes existing systems and recommends improvements.


May administer network hardware, servers, applications, email, and/or website.


Conducts business analysis and gathers requirements for new IT services. 

Implements new IT services, and participates in all aspects of technical project
implementations.


Provides frontline support of all IT services for the 22nd Circuit Court.


Maintains inventory of technology assets, including complete and accurate records.


Develops, updates, and maintains manuals and technical documentation.


Performs other related duties as requested.

KNOWLEDGE SKILLS AND ABILITIES:


Extensive knowledge of Information Technology service support.


Extensive knowledge of computer hardware, software, and peripherals in a Windows
environment.


Considerable knowledge of the hardware troubleshooting techniques and problem-

solving.


Knowledge of Windows Client and Server OS, Active Directory, and Microsoft Office
applications.


Ability to communicate effectively both orally and in writing with Court personnel.


Experience with reporting tools or basic programming desirable.


Knowledge of justice systems desirable.


Ability to lift and maneuver 25 pounds.

MINIMUM EXPERIENCE AND EDUCATIONAL QUALIFICATIONS: A Bachelor’s Degree from
a nationally accredited college in Computer Science, Management Information Systems, or
related discipline and at least one-year full-time paid experience in an IT position (OR) An
Associate’s degree in Computer Science, Management Information Systems, or related
discipline and at least three (3) years full-time paid experience in an IT position. Must be at
least 21 years of age. EOE.

June, 2023