What are the responsibilities and job description for the Call Center Representative - Move consultant position at 3 Men Movers?
Our designated “Customer Success Experts” work in a fast-paced, ever-evolving relationship-based sales environment with an uncapped commission package. Top agents are earning $50k per year, plus profit share and an exceptional benefits package.
What you will be responsible for:
- Competitively pursuing and consistently exceeding key performance metrics through both outbound and inbound call campaigns.
- Living our core values through each and every interaction with teammates, customers and drivers.
- Owning the company’s relationship with customers, which includes: problem-solving, ensuring retention, and customer satisfaction.
- Effectively leveraging our CRM to nurture leads generated from warm phone and web, booking requested services, and expanding customer profiles with upsell services via phone, text, and email.
- Contributing to and collaborating with a team of people to reach professional and organizational goals.
- Maintaining status as an expert through continuous development in both professional and personal realms.
- Bilingual in English/Spanish is desirable but not required.
This position is suited for a candidate with:
- Warm, enthusiastic and empathetic communicator with a consultative selling style.
- Enthusiasm to collaborate with others to achieve team goals and share best practices.
- Strong commitment to delivering results.
- Clear communication during face-to-face, phone, and digital interactions.
- Desire to explore new frontiers as our company expands nationally.
- Sincere appreciation for people and how they are each uniquely motivated.
- Ability to quickly adapt to changes in a fast-paced environment.
What’s in it for me?
- Uncapped commission potential.
- Tuition reimbursement, 401k match and profit share options.
- Life insurance and a competitive insurance packet.
- National expansion started in Q1 2020, scheduled to continue through 2024.
Things to consider:
- This position is in office only.
- Work schedules have a weekend rotation to best serve our customers.
Next steps:
Our hiring process has been designed to look for a match for both the candidate and the company. Throughout the process, you will speak with current employees at multiple levels, participate in short initial assessments and complete a background check. We make large investments in our team to retain the best. As we expand nationally, we want to elevate the profile for this position. We are looking for candidates that are capable and excited about opportunities for growth and the increased benefits that come with expansion.
Please submit your resume and cover letter for consideration.
Salary : $50,000