Professional, Client Success

Job Summary: Join our team of over 5,000 employees globally, who provide the insights through data and next generation technology that help millions of people find, buy and protect the homes they love. From the beginning, CoreLogic has been driven by a single purpose – to innovate and create solutions that solve our clients’ toughest challenges in the housing market. CoreLogic is the trusted source for property intelligence, with deep knowledge of powerful economic, social, and environmental forces that promote healthy housing markets and thriving communities. We apply that same dedication to creating a diverse and inclusive work culture that inspires innovation and bold thinking. A place where individuals can work on small teams, feel valued, and directly impact the real estate industry. We believe our team members are the best in the business, and we will continue to recruit, retain, develop and reward our most important asset – our people! Job Description: The Client Success role is responsible for developing client relationships that promote retention, solution adoption, and revenue growth. They work closely with clients to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Client Success role partners with sales account executives to be the internal advocates for client initiatives, as well as the voice of the customer to the rest of the company. The role mainly works to grow the client relationship with the goal of keeping clients satisfied. What You’ll Be Doing: Maintain-in depth and holistic knowledge of all aspects of client business and relationship with CoreLogic. Meets regularly with client at appropriate intervals (including business reviews) to understand initiatives and challenges, communicate important information. Advocate for a healthy client/CoreLogic relationship and serve as voice client to internal teams or issues, initiatives, etc. Effectively navigate internally to engage internal parties and quickly solve issues and respond to clients' needs. Manage renewals to ensure retention of revenue streams. Alert leadership to client risk and mobilize risk mitigation. Ensure clients are optimizing how they are using our solutions for further entrenchment and value expectations are exceeded. Use reporting and metrics to assess utilization rates and drive improvements with clients to increase value, including use of case studies (need mechanism for assessing adoption rates). Proactively create a network of client promoters through engagement opportunities such as events, advisory groups, roundtables, etc. (Working with product, solutions, marketing). Understand, embrace, disseminate the CoreLogic narrative to demystify the perceptions of complexity. Ensure that retention and adoption activities are achieved so that clients are well positioned with sales to expand wallet share. Understand client needs, business model, and whitespace to match with CoreLogic solutions that lead to expansion opportunities for sales. Work closely with sales on identified opportunities, supporting as needed with proposals/ contracting/ pricing/ etc. What’s in it For You: A casual, fun working environment, where you can be part of bringing some of the most ground-breaking predictive products to market, alongside a team that’s as passionate as you are about this stuff. Hybrid working model- 1 day in office and 4 days remote. Competitive base, bonus, and benefits! Career path for continued professional growth. Best- in- class Client Success training and leaders that care about your professional growth! Access to our world class self-development portal, centered around you as the employee. We take pride in our work and believe in cultivating a work environment that supports and values our greatest asset: our talented employees. Job Qualifications: · Minimum of 2 yrs of account management or customer service experience · The desire to provide customers with exceptional customer support · Technical aptitude and ability to become an expert in the product being sold · Desire to learn in-depth knowledge of the customer and to advocate on their behalf · Knowledge of customer service practices · Proficient in Microsoft Office Suite, specifically Excel and PowerPoint · Experience with Customer Relationship Management (CRM) software such as Oracle or Salesforce a plus Compensation for this position includes a salary and quarterly bonus. Range listed is the range for the salary portion of the compensation package and will have additional bonus. Annual Pay Range: 55,078 - 68,848 USD CoreLogic benefits information can be found here: http://www.yourcorebenefits.com/. Qualifications, locations and experience of the individual ultimately selected for the position may impact the final actual offered compensation, which may vary from any posted range. CoreLogic's Diversity Commitment: CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences. EOE AA M/F/Veteran/Disability: CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. CoreLogic maintains a Drug-Free Workplace. Please apply on our website for consideration. Privacy Policy - http://www.corelogic.com/privacy.aspx By providing your telephone number, you agree to receive automated (SMS) text messages at that number from CoreLogic regarding all matters related to your application and, if you are hired, your employment and company business. Message & data rates may apply. You can opt out at any time by responding STOP or UNSUBSCRIBING and will automatically be opted out company-wide. Connect with us on social media! Click on the quicklinks below to find out more about our company and associates. Are you ready for a career with CoreLogic? When you're part of CoreLogic, you're part of something big; something that reaches beyond yourself and beyond today. We're not only a cutting-edge information solutions provider; we're also a team of the greatest thinkers, client-care representatives and talent from around the globe. We're poised toward a future filled with opportunity, discovery and ground-breaking work. And if you share this passion, then you may just be CoreLogic, too. CoreLogic is an Equal Opportunity/Affirmative Action employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. If you’d like more information about your EEO rights as an applicant, please click here. CoreLogic will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. For more information, please click here. If you need reasonable accommodation to complete the on-line application, please contact Talent Acquisition at careers@corelogic.com or 1-866-224-2086. Please include the following information in your email: The specific accommodation you’re requesting to complete an employment application The position you are applying for (job title and/or job number) Do you represent a third-party organization supporting individuals with disabilities? You can contact us at careers@corelogic.com. Please allow up to three business days to receive a response. Please include the following information in your email: Your organization’s name Organization’s location(s) Brief description of your need CoreLogic is aware of schemes involving fraudulent job postings on third-party employment search sites and/or individual(s) or entities claiming to be employees of CoreLogic. Those involved are offering fraudulent employment opportunities to applicants, often asking for sensitive personal and financial information. If you believe you have been contacted by anyone misrepresenting themselves as an employee of CoreLogic or a CoreLogic recruiter, please contact CoreLogic at careers@corelogic.com. Please be advised that all legitimate correspondence from a CoreLogic employee will come from "@CoreLogic.com" email accounts. CoreLogic will not interview candidates via text or email. Our interviews will be conducted by recruiters and leaders via the phone, zoom/teams or in an in-person format. CoreLogic will never ask candidates to make any type of personal financial investment related to gaining employment with the Company.