Sampling Customer Service Associate

Summary:  Process sample orders that come in by email, phone call or walk-up from sales reps, customers, or internal employees.  Process orders quickly to ensure they get shipped when needed and correctly according to information provided in the sample request. 

Essential Duties and Responsibilities include the following:

• Process sample orders
• Quality check others’ sample orders
• Take phone calls and answer questions or take down order information correctly to later process sample order.
• Being nice and professional to customers
• Attend sampling training meetings and retain information from meetings or keep record of notes to refer back to answer any questions regarding samples.
• Other duties may be assigned.

Competency: To perform the job successfully, an individual should demonstrate the following:

• Analytical – Designs workflows and procedures
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Customer Service- Solicits customer feedback to improve service. Responds to requests for service and assistance.
• Dependability - Follows instructions, Takes responsibility for own actions.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a team environment.
• Environmental – Adheres to all department and/or company environmental policies and processes, Including the following:
  • Understands & supports the company and/or department environmental policy & objectives.
  • Understands and complies with the company and/or department recycling program.
  • Understands the environmental impact upon the air, water, and land.
  • Understands the legal requirements, company and/or department processes and penalties associated with both the Air and Hazardous Materials permits.
• Ethics - Treats fellow team members with respect; Inspires the trust of others; Upholds organizational values.
• Initiative - Volunteers readily; Asks for and offers help when needed.
• Innovation - Generates suggestions for improving work.
• Interpersonal -Listens to others without interrupting
• Oral Communication – Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification.  Responds well to questions.
• Quality – Looks for ways to improve and promote quality. Applies feedback to improve performance.  Monitors own work to ensure quality.
• Quality Management- Understands & supports the company and/or department quality policy & objectives.

• Safety and Security- Observes all safety and security procedures; Reports potentially unsafe conditions; Uses all equipment and materials properly within safety guidelines, wears all required PPE and follows all safety directives. (Report any safety hazards to supervisor or environmental health and safety (EHS) director.)

• Written Communication - Writes clearly and informatively.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:

To perform this job successfully, an individual should have a working knowledge of windows software.

Certificates and Licenses:

No certifications needed.

Supervisory Responsibilities:

There are no supervisory responsibilities for this position.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles and extreme cold.  The noise level in the work environment is usually moderate.

Physical demands:

Amount of time

Sit-2/3

Walk/Stand -1/3

Required physical strength:

• Must be able to lift up to 25 lbs. Occasionally. 
• Must be able to lift up to 50 lbs. Occasionally.
• Must be able to work on your feet including, standing, and walking.
• Must be able to work in and around production equipment, which includes occasionally climbing stairs, ladders, bending, stooping, standing, walking, kneeling, and reaching.
• Must be able to see / hear to visually and audibly acknowledge critical safety instructions, alarms, forklift traffic, perform quality inspections, and equipment inspections.

Special Vision Requirements:

• Close vision (clear vision at 20 inches or less)
• Distance vision (clear vision at 20 feet or more)
• Color vision (ability to identify and distinguish colors)
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)