Retail Member Sales Specialist

Reports To: Branch Manager

Location: Onsite, Pendleton Branch

Position Type: Non-Exempt

The Retail Member Sales Specialist follows up on referral needs and uses persistence and persuasion to overcome objections to make 3Rivers their institution of choice. Provides advice and assistance regarding budget counseling, consolidations, pay methods, and other areas relating to member’s financial needs. Performs transactions and loan applications on members’ accounts accurately and in accordance with current practices, examines signatures and endorsements comparing them to valid identification. Acts in the members’ best interest through compliance with all credit union policies and procedures and maintaining knowledge of regulations (i.e. Reg CC, Bank Secrecy Act, OFAC, Patriot Act, Reg E, Reg DD, etc.). Ensures all Credit Union member information and transactions are kept confidential. Opens and closes accounts, manages the lending process, evaluates needs, up-sells products, and maintains knowledge of internal trends and competitor’s rates, terms, etc. Excels at relationship building with existing members and prospective members. The Retail Member Sales Specialist prospects for deposit and loan opportunities with new and existing members.

Proficient at impacting the Measures that Matter by initiating sales contacts, incorporating on-boarding techniques and using call lists to increase loan wallet and deposit share. Increases member satisfaction by being highly responsive to the needs of members.

The Retail Member Sales Specialist will be the champion in the branches for all things digital. The RMSS will assist members in accessing and problem-solving member issues in using the Credit Union’s digital tools and products with the online and mobile banking app being a key product. The RMSS will also train branch personnel to assist members and be the first line of troubleshooting at the branch and for members coming into our branches.

This position builds rapport by establishing trusting relationships with members and providing consistent high-quality service Engages in problem resolution from start to finish by clarifying the claim, determining the cause, and following up to ensure a resolution. Generates partner referrals through conversations of members’ needs, uses persistence and persuasion to overcome objections and incorporates on-boarding techniques. Makes productive decisions after considering all the information. Increases member satisfaction by being highly responsive to the needs of members.

Normal

Commitment - Be all in.

Consistency - Be all in EVERY DAY.

Innovation - Think (UYH) and ASK WHY.

Integrity - Do the RIGHT thing, not the easy or quick thing.

Quality - Do an OUTSTANDING job, don't run out of GAS.

Trust - Hold trust and be trustworthy.

Value - Make member's lives better, easier, and safer; help them fulfill dreams; help them to do what they don't know how to or think isn't possible even if it's not here (see integrity above); make them wiser; help them build wealth (beyond saving $$)