Technical Program Manager

As Technical Program Manager, you will:

• Confidently learn and dive into diverse systems and processes, technical or operational, to diagram dependencies, uncover root causes, and align stakeholders on solutions.
• Identify bottlenecks and blind spots in current content-related workflows and lead initiatives to increase resilience, throughput, and clarity.
• Design and support the implementation of scalable end-to-end workflows to ensure multiple stakeholder groups can deliver independently with minimal day-to-day oversight.
• Act like an owner, driving structured coordination and execution for cross-functional initiatives.
• Act as a technical and team lead, guiding project direction, feasibility, and project decisions.
• Troubleshoot and solve challenging system issues for both customers and internal users.
• Serve as the connective tissue across cross-functional teams and stakeholders (Sales, Operations, Quality, Customer Service etc.) ensuring voices are heard and aligned throughout program lifecycles and deliverables.

About You:

·      You’re comfortable diving into how things work, not just technically, but organizationally.

·      You can turn ambiguous problems into structured, actionable programs and workstreams.

·      You have successfully stood up and delivered complex programs bringing together Developers, Product Management, Operations, external vendors and business partners to operationalize them for handoff.

You Have:

·      Bachelor’s degree or equivalent practical experience

·      4 - 6 years of experience in program or technical program management, operations, or similar roles in a cross-functional tech environment.

·      Experience with cloud platforms and data tools (e.g., AWS, Azure, GCP, BigQuery, Snowflake)

·      Experience working with React.js (frontend) and GraphQL and Ruby on Rails (API/Backend)

·      Experience working with tools like Jira, Confluence, G Suite, and diagramming platforms (e.g. Lucidchart) to coordinate, track, and visualize work.

·      Proficiency in project management methodologies (e.g., Agile, Scrum, Waterfall); PMP certification is a plus.

·      Proven ability to lead complex, multi-stakeholder programs with both technical and operational components, especially where external partners or business teams play key roles.

·      Strong systems thinking and ability to map and analyze processes, identify gaps, and drive alignment across diverse functions and tools.

·      Exceptional communication and documentation skills, where you’re comfortable tailoring your message to a variety of audiences, translating ambiguity into clarity.

·      Comfort operating at multiple levels of detail, from bird’s-eye roadmap alignment to tactical process tracking, depending on the needs of the program.