Workshop Operations Manager

TestLink offers Professional Services for ATM Service Companies. For over 30 years, TestLink has been helping ATM service companies to decrease overheads and increase profit margins through the supply of professional products and services designed to improve the performance and reliability of ATM machines.  ATM companies all over the world use services such as ATM Parts Supply, Advance Exchange and Inventory Management to reduce turnaround times and minimize the costs associated with maintaining an ATM estate.

Job Title

Job Description

TestLink - A Brinks Company offers Professional Services for ATM Service Companies. For over 30 years, TestLink has been helping ATM service companies to decrease overheads and increase profit margins through the supply of professional products and services designed to improve the performance and reliability of ATM machines. ATM companies all over the world use services such as ATM Parts Supply, Advance Exchange and Inventory Management to reduce turnaround times and minimize the costs associated with maintaining an ATM estate.

Role Objective

Management and development of TestLink’s technical operations in line with market requirements, developing staff and processes to offer best in class services.

Key Duties

Operations

• Implement the plan to facilitate increased business levels within US business
• Oversee the effective delivery of high-quality repairs and refurbishments and introduce quality control/improvement policies
• Control material and labor costs
• Contribute to sales tender responses, facilitating site visits when required
• Implement a programme of improvements across the OH and MS workshops to increase efficiency and instil best practices
• Support integration of additional workshops in N & S America to ensure consistency of processes across sites
• Ensure achievement of KPIs and Targets
• Ensure continuous improvement to achieve efficiencies and protect and improve profit margins
• Utilise and manage the internal CHR system via the team to capture and investigate customer complaints/issues, help identify root causes and use that information to develop permanent solutions
• Efficiently onboard new service offerings or customer contracts
• Proactively address issues and challenges, implementing corrective actions as necessary.
• Allocate resources, plan schedules to ensure on-time delivery.
• Optimise resource utilisation and capacity planning to maximise operational efficiency.
• Implement and enforce health and safety protocols to ensure a safe working environment.

People

• Manage and support direct reports
• Contribute to the design of new functions and build teams in line with business growth
• Make decisions on recruitment and termination matters, conduct job interviews and contribute to the selection of new recruits
• Mentor and develop employees to grow with the business
• Ensure any staff performance or disciplinary issues are addressed
• Ensure all HR policies and absence management is consistently enforced and carried out in a timely fashion.
• Maintain a skills matrix
• Ensure that training policies covering multi-skilling and cross training are implemented

Finance

• Contribute to the creation of accurate cost forecasts and budgets in line with management  requirements
• Manage designated overheads and control costs
• Assist with month-ed cost alllocation

Experience:

• Leadership and development of a business function
• People management
• Operations, ideally a repair workshop or manufacturing facility
• Budget Owner

Qualifications/skills

• 5S and Lean Principles
• Project and/or change management
• Business Management Qualification or equivalent in experience
• Excel, data analysis and reporting

About TestLink

Every employee in our organization has a specific role to play in the delivery of services to our customers and we empower our employees to do what it takes to meet the needs of the customer. Employees have the opportunity to work on a variety of projects and teams, including newly developing products and services, and be at the forefront of the industry. Working at TestLink includes having meaningful work, a talented group of peers to partner with and learn from, and a culture that supports development, growth and a bit of fun!
 

What’s Next? 

Thank you for considering TestLink, a subsidiary of Brink's, as your next employer. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at TestLink. Like our Facebook and Instagram page or follow us on Twitter.

TestLink/Brink’s is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. TestLink/Brink’s is also committed to providing a drug free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.