Commercial Casualty Sr. Supervisor, Complex Claim

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Job Title Commercial Casualty Sr. Supervisor, Complex Claim Requisition Number R7298 Commercial Casualty Sr. Supervisor, Complex Claim (Open) Location Colorado - Home Teleworkers Additional Locations Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arizona - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, District of Columbia - Home Teleworkers, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers { 19 more} Job Information We're Mobilitas, a commercial insurance company created by CSAA Insurance Group. Our mission is to reinvent commercial insurance in the mobility space by providing technologically advanced solutions for today’s way of doing business. At Mobilitas, we believe in what's possible and we use our inventive skills to meet the demands of modern mobility with tailored solutions. We’re looking for motivated, innovative individuals who think big, move fast and are dedicated to creating a company from the ground up, without the constraints of a traditional insurance company. We’re excited to push the boundaries of commercial insurance and are looking for enthusiastic team members to help us reimagine insurance. We are actively hiring for a Commercial Casualty Sr. Supervisor, Complex Claims. Your Role: As a Commercial Casualty Sr. Supervisor, Complex Claims, you will supervise complex 1st and 3rd party auto and commercial injury claims, including litigation file handling for complex litigated claims. You will be responsible for supervising claims in multiple states virtually. You will evaluate coverage questions and provide decisions associated with approval. You will be responsible for evaluating and providing guidance and settlement authority on cases above representative’s authority. Your Work: Operations Management Oversees the investigation, evaluation, negotiation, and conclusion of claims. Directs, supervises, and evaluates workflow of claims. Monitors goals and targets for staff in support of department strategy, ensures department goals and objectives are met. Provides technical expertise to adjusters. Reviews files with adjusters for coverage issue resolution, liability outcomes, proactive follow-up, and settlement authority. Has accountability for decisions on coverage and liability claims of various complexity. Manages phone queues. Participates in Committee Review Process for appropriate specialty. Arranges and conducts meetings as required for the efficient operation of the department. Ensures consistent and high-quality service levels through consistent ongoing monitoring of file quality, customer service reports and surveys and feedback for improvement. Responsible for day-to-day application of organizational policies and procedures. Communicates and enforces administrative policies, operating procedures, and safety rules, communicates changes in policy and procedures, ensures compliance of company procedures and DOI regulations. Oversees the daily operations of the business unit. Recommends improvement to operational plans. Ensures adequate staffing to meet department standards. Works collaboratively with other departments on projects and offers assistance with expertise. Produces Quality Assurance Reports (QARs). Assists with recruiting and interviewing prospective employees and making hiring decisions. Has shared responsibility and accountability for budgetary planning and results for business unit and oversees the use of internal and external resources to effectively manage costs. Will act as claims Liaison for commercial customers and brokers to build and maintain relationships. Performance Management Conducts training needs analysis, coordinates training needs of employees and ensures employees receive training relevant to their job duties and with a focus on achieving superior customer relations. Promotes growth and development of staff through informal coaching and mentoring as well as formal feedback and evaluation of staff. Communicates and enforces administrative policies and operating procedures. Recognizes employee achievements utilizing a range of rewards & recognition methods and programs. Responsible for conducting performance appraisals and recommending salary actions including promotions and terminations. Administers counseling, disciplinary procedures, and/or corrective actions in conjunction with management and Human Resources. Claims Procedures Oversees the investigation and conclusion of claims. Makes decisions on simple to complex policy coverage questions. Responsible for compliance of all Commercial vehicle policies claim procedures and Department of Insurance regulations. (multiple states). Responsible for ensuring Department of Insurance, Company, and customer complaints are resolved in a timely manner. Leadership Creates an environment supporting transformational thinking, strategy deployment and operational plan rollout. Supports a culture of engaged employees. Trains, coaches, and mentors employees for their individual career development. Auto Physical Damage Oversight. Responsible for managements of direct repair network body shops and Open Shop estimates for Commercial claims. Communicates and enforces administrative policies, operating procedures, and safety rules, at every level. Assists in monitoring performance of internal and external vendors and works with Process & Performance to negotiate and resolve issues with internal and external vendors. Casualty Litigation Oversight Monitors performance of inside and outside counsel. Responsible for effective management of defense costs, firm billing, and fee arrangements. Manages client notification, collaboration and resolution alignment of any litigation naming the client. Reports on status of extra contractual cases to internal and external Executive Committees. Required Experience, Education and Skills Required: 7 years of complex claims experience. 3-5 years of experience in progressively responsible professional and/or supervisory position within a claims environment. Experience in handling simple to complex Liability claims (Casualty). High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features industry. Technical experience in handling claims relevant to adjuster role(s) supervised. Depending on assignment, may be required to obtain and maintain Adjuster’s license (state-specific). What would make us excited about you: Associate in Claims (AIC) certification. CPCU designation. ICAR designation. BA/BS degree. Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues. Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities). Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.). Translates our enterprise strategy and priorities for their team members to connect to the bigger picture. Demonstrates a company ownership mindset, thinking beyond boundaries of their own area. Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings. Fulfills business needs, which may include investing extra time, helping other teams, etc. Mobilitas Careers At Mobilitas, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it. Join us if you… BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. COMMIT to being there for our customers and employees. CREATE a sense of purpose that serves the greater good through innovation.  Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!  Read more about what we offer and what it is like to be a part of our dynamic team at careers.mobilitasinsurance.com In most cases, you will have the opportunity to choose your preferred working location from the following options when you join us: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact jobs@mobilitasinsurance.com As part of our values, we are committed to supporting inclusion and diversity. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs. Mobilitas is an equal opportunity employer.   #LI-CH1 . About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated “A” or better by A.M. Best for more than 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. Headquartered in Walnut Creek, California, we have more than 3,800 employees located primarily in Arizona, California, Colorado, Nevada, New Jersey, and Oklahoma. Guided by the mission to create AAA members for life by fulfilling our promise to be there when they need us, our employees are deeply committed to building relationships and exceptional service. We are proud of our values-based culture and are frequently recognized as a leader in employee professional development, corporate responsibility, diversity and wellness. We are “A community that works.” Top 100 for Leadership Development in Leadership Excellence magazine Perfect score in the Human Rights Campaign’s corporate equality index Gold-Level Fit-Friendly Award from the American Heart Association Repeatedly one of 50 most community-minded companies in the U.S. by Points of Light For more information on CSAA Insurance Group, please visit www.csaa-insurance.aaa.com About AAA The American Automobile Association (AAA) is a federation of approximately 40 automobile clubs serving more than 56 million members. The auto clubs provide a range of services, including emergency roadside service, remote battery delivery and selected DMV services to its members. The AAA Federation owns and manages the AAA brand, licensing the AAA brand to member clubs. In 2011, CSAA Insurance Group separated from the AAA of Northern California, Nevada and Utah club, reflecting its coast-to-coast operations. Under its brand license with the AAA Federation, CSAA Insurance Group has the rights to call itself “a AAA insurer,” to sell “AAA Insurance” and to use the AAA logo. The AAA logo is one of the most recognized brands in the country, providing member clubs and CSAA Insurance Group with immediate recognition and credibility. For more information on AAA, please visit www.aaa.com