What are the responsibilities and job description for the Customer Service Associate position at 7-Eleven?
The CSA (Customer Service Associate) works at an assigned store location. The CSA assists in the operation of the facility in a safe, customer-focused, and profitable manner. He/ She performs various duties including, but not limited to: Daily cash handling, lighting/fixtures, cleaning & maintenance, and ensures the security of all inventory and currency to avoid theft and inventory shrinkage. Employees in this classification receive direct supervision within a framework of well-defined Company policies and procedures. Position reports to the Store Manager.
o Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday.
o Ability to occasionally push and pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck).
o Ability to occasionally bend at waist with some twisting up to one hour of workday.
o Ability to occasionally grasp, reach, and manipulate objects with hands above the head and below the knees. (This work requires eye-hand coordination, and may require bilateral coordination of hands up to 4 hours of workday).
o Ability to be exposed to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer.
o Ability to be exposed to intermittent noise (i.e., cash register, telephone, etc.).
- Must be at least 21 years of age.
- High School diploma or GED preferred.
- Must be able to work alone in the store for long periods of time (or full shifts as needed).
- Ability to communicate effectively in English, in both verbally and in written form.
- Ability to understand and follow oral and written instructions; able to read and write at a level sufficient to perform assigned duties successfully.
- Ability to perform basic arithmetic operations using addition, subtraction, multiplication, and division.
- Ability to learn to operate a cash register, computer console, and other equipment and tools related to the work task.
- Ability to learn and apply proper sanitation and safety requirements associated with food storage and serving.
- Physical abilities necessary:
o Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes of workday.
o Ability to occasionally push and pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck).
o Ability to occasionally bend at waist with some twisting up to one hour of workday.
o Ability to occasionally grasp, reach, and manipulate objects with hands above the head and below the knees. (This work requires eye-hand coordination, and may require bilateral coordination of hands up to 4 hours of workday).
- Ability to occasionally climb a ladder to store or retrieve materials, and/or place or remove signage.
- Approximately 75% of work is performed indoors, but there are times when extended periods of work may be performed outside:
o Ability to be exposed to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer.
o Ability to be exposed to intermittent noise (i.e., cash register, telephone, etc.).
- Capable of working in small spaces at times.
- Demonstrated success in dealing with stressful situations.
- Ability to work varying shifts, including overnight shifts and holidays.
- Must be able to provide proof of authorization to work in the United States if hired.
Customer Service Associate
HOLLINS MANAGEMENT -
Portville, NY
Customer Service Associate
HOLLINS MANAGEMENT -
Allegany, NY