Deployment Analyst

Description/Job Summary

The Deployment Center Analyst will be a member of the 84 Lumber THQ Deployment Center team, providing hardware procurement, vendor service management, asset management, build, configuration and deployment support to THQ, Store and Manufacturing facilities for all 84 Lumber Standard Technologies.

Responsibilities/Duties

• Respond to and accurately detail all work activities in a timely manner using the 84 Lumber Incident Management system
• Assist in the resolution of known issues leveraging both general IT knowledge and 84 Lumber knowledge assets.
• Maintain accurate and timely Asset Management records of all 84 Lumber IT Hardware
• Procure, build, configure and deploy 84 Lumber IT Hardware using documented, approved 84 Lumber standards and technologies
• Partner with Level 2 & 3 IT Teams as appropriate to identify and maintain the 84 Lumber Standard Technologies Service Catalog, build process documentation and approved configuration standards
• Engage and manage 3rd party support partners as required
• Assembly and break/fix troubleshooting of PC hardware and peripherals
• Deployment project support
• Daily follow up and escalation as appropriate to ensure the timely return of all break/fix hardware
• Proper EOL disposition for all retired IT Hardware assets
• Independent and structured continuous learning to maintain a level of technical competency and business awareness to provide superior customer support services as new technologies are implemented
• Travel to 84 Lumber Store and Manufacturing facilities as required
• All other duties as assigned

Required Qualifications

• Bachelor's Degree (Business Administration, Computer Science or related field) or equivalent experience

• 1 - 3 years of experience with Microsoft Office Suite products including Outlook, HP Server, Laptop and Desktop hardware, ServiceNOW, Active Directory, Windows XP-10, Windows Server 2012, remote control technologies such as Microsoft Remote Desktop, HP VMS, Terminal Emulation programs, SCO Unix, Aruba wired and wireless networks and Avaya PBX/IP Telephony
• Ability to ask appropriate and meaningful questions to gain a clear understanding of technical issues and use this information to determine the most appropriate urgency and course of action
• Relentless dedication to customer service in both words and actions
• Works with minimum supervision, proactively follows up on outstanding issues/tickets
• Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively
• Strong analytical, prioritizing, interpersonal, problem-solving skills
• Strong verbal and written communication skills
• Demonstrated collaborative skills and ability to work well within a team
• Ability to work in a fast-paced and deadline-oriented environment
• Self-motivated with critical attention to detail, deadlines and reporting
• Prior experience with retail store operations and technologies preferred
• Must be able to routinely to lift up to 50lbs with or without reasonable accommodations
• HDI and/or ITIL certification preferred