What are the responsibilities and job description for the Warranty/Service Coordinator position at 84 Lumber Company?
The coordinator is responsible for assisting store locations, builders, contractors and homeowners with service and customer service activities
Responsibilities
Sourcing product needed to fulfill job requirements
Inbound and Outbound phone calls to respond to needs quickly and efficiently
Validate material needs with store locations and order if needed
Schedule and communication with parties on ETA’s
Communications with homeowners to validate information and respond to concerns
Continuous updating of in-house software of current standings of events
Vendor communications on service requests and debits
Complete resolution on issues and concerns and communications to all parties of such
Qualifications
Computer Skills: POS System, Inventory System, Word Processing Software, Spreadsheet, Vendor Portals and Internet Software
Respond to common inquiries or complaints from customers
Ability to define problems, collect data, establish facts, and draw valid conclusions
Analyze information of critical factors that will affect the resolution
Evaluate options correctly and establish priorities
Communication skills in phone etiquette and formal one-on-one interactions
Problem solver, Sense of Urgency, Ability to meet critical deadlines.
Team player, positive attitude, adaptability
Consistency
Blueprint reading experience
Interpret an extensive variety of technical instruction in mathematical or diagram for and deal with several abstract and concrete variables.
Construction knowledge
