Front Office Supervisor

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. 

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of Front Office Supervisor requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction; overseeing PBX and Front Office Operations.

   

The Radisson Hotel La Crosse is looking for a Front Office Supervisor to join our Front Office Team! The Radisson Hotel La Crosse is a 163 room Hotel nestled within Riverside Park overlooking the beautiful Mississippi River.

SHIFT:

Full Time: 30-40 Hours per Week - Hours will vary

WHAT WE OFFER:

Our quirky group offers a break from the repetition, with no two days that are ever the same.

Day 1, we are pleased to offer:

• Hotel Discounts at over 7,000 Choice Hotels

• Free Daily Meal

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1st of the Month after 30 Days of Employment:

• Full benefits package, including health, dental, vision, short & long term disability, auto insurance, and so much more!

• Employer paid Accident insurance and HSA contribution

• 401(k) Retirement Plan

90 Days:

• Paid Vacation and Sick Time

• 8 Paid Holidays

• Paid Bereavement

1 Year:

• Paid Floating Holidays

The Front Office Supervisor is responsible for providing superior guest service in a fast paced, upscale environment, and takes the lead on the day-to-day direction of the team as well as handle escalated guest issues in the moment.

RESPONSIBILITIES: 

• Receives and processes incoming guests

• Ensure a delightful, seamless arrival and departure for our guests.

• Greets guest and processes hotel registration and other transactions

• Keeps current on hotel accommodations, services and local attraction

• Handles all guest compliments, comments, observations and challenges in a timely manner to effectively achieve full guest satisfaction

• Records resolutions to guest complaints on the “Make it Right” log

• Works with other departments as appropriate to arrange for services requested by the guest

• Stays current with developments in the hotel by reviewing and updating the communication log

• Prepares end of shift summaries and communications for management and other shifts

• Encourages day to day up selling of guest accommodations and promote

• Supervises Front Office Operation and Employees

• Assists Management in scheduling, training and evaluating front office employees

• Provides on-going feedback and guidance to front office employees

• Performs other duties as required by management to provide 100% Guest Satisfaction and genuine hospitality to all guests

REQUIREMENTS/SKILLS:

• Minimum two years in hotel front desk position required

• Previous management experience required

• Able to collaborate effectively with other hotel employees and managers to ensure teamwork

• • High school diploma or GED required, bachelor degree preferred

• Strong organizational skills, critical thinking skills, problem solver

• •Strong computer systems skills including; reservations and reporting systems

• •Strong Microsoft Office suite and reporting system skills

• • Must work well in stressful, high pressure situations

• • Must be able to accurately follow verbal and written instructions and communicate effectively

• •Works well independently or as part of a team

• •Strong attention to detail

• •Strong mathematical and organizational skills required

• •Commitment to exceptional guest service

• • Willing to work a flexible schedule including weekends and holidays

• •Adheres to the policies and procedures of the hotel

PHYSICAL DEMANDS:

• Excellent written and verbal communication skills, required

• Ability to stand for long periods of time

• Proper lifting techniques required

• Exertion up to 75 pounds of force occasionally and/or 50 pounds of forces frequently

• Ability to lift, carry, push, pull or otherwise move objects

• Ability to use various equipment such as vacuum cleaners and buffers

• Good manual dexterity and ability to use common office equipment

   

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States.  All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.