AR Collections

Collections Agent

Collections Agent Job description

We are looking for a determined and eager collections agent to join a high volume office. The ideal candidate will have strong phone and in-person communication skills. You must be detailed oriented, able to manage multiple calendars, handle several phone lines at once and work in a fast pace environment.

You will be responsible for collecting payments, posting payments on accounts, as well as reaching out to customers that missed a payment to collect. Other duties include answering the phones, managing email, supporting the admin and the bondsmen as needed. Occasionally, you might need to make trips to the post office and the jail as needed.

Duties and Responsibilities include but are not limited to the following:

Meet or exceed the expectations of our customers

Meet or exceed agreed upon performance standards

Exemplify our core values

Answer and place a large volume of calls daily

Maintain and service current and delinquent accounts

Establish payment plans with new clients and design new agreements with existing clients that have past due accounts.

Collect payments from clients

Maintain accurate accounting of balances and payments

Assign accounts to third party collections company once file has been deemed stale

Update all information pertaining to customer interaction and status updates in software

Analyze and dissect defendant and cosigner paperwork to help locate parties in question

Provide customer service regarding collections issues, processes, review accounting

adjustments and resolve account discrepancies.

Enlist efforts of sales team and management when necessary to accelerate collections process

*You must be able to work Holidays

**You must be a GA resident, for a minimum of 1 year

***Must have a valid GA Driver's License

Job Type: Full-time

Salary: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Collections: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Location:

• One location

Paid Training:

• Yes

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Work Location: In person

Qualifications

Salary : $17 - $18