Insurance Agency Customer Service Representative

Job Title: Customer Service Representative

Agency/Platform: A-Affordable Insurance

Location: Worcester, MA 01702

About Us:

In 1984, A-Affordable Insurance was founded on one simple principle: everyone in Massachusetts deserves access to affordable insurance. Ever since then, we’ve been devoted to providing our home state’s residents, drivers, and business owners.

A-Affordable Insurance agency is looking to hire Customer Service Representatives at our Worcester Call Center . Pay is hourly plus a rewarding uncapped incentive plan paid biweekly. Exciting opportunity to begin your career in Insurance with top notch paid training program!

Job Summary:

You will be part of a team of CSRs assisting customers over the phone and in person with their insurance needs. As a CSR you are responsible for advocating for our customers in effort to resolve their issues in a professional manner.

Those who like to talk, are outgoing and friendly, communicate well and enjoy working with customers are the ones who succeed! One unique and rewarding aspect of the position is that you will have the opportunity to do everything from service to sales, which creates a rewarding and challenging work environment.

Hours are Monday - Friday, 8:00am-8:00pm (varying shifts) as well as alternating Saturdays from 9:00am- 3:00pm

Responsibilities:

· Respond to incoming phone calls promptly and professionally,

· Address customer inquiries, concerns, and policy-related questions with accuracy and clarity.

· Process payments from customers

· Quote and Sell Insurance - Evaluate customers' insurance needs and provide appropriate insurance quotes based on their requirements. Assist customers in understanding various insurance options, coverage limits, and premiums.

This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.

Requirements:

· You must be friendly and provide professional service with a smile, strong customer service skills are a must!

· Must be organized and competent navigating multiple computer screens and websites, think multi-tasking

· Enjoy working as part of a team

· Possess a strong willingness to work hard and sometimes long hours to get the job done

· Bilingual Portuguese or Spanish preferred

· Ability to commute/relocated to Worcester, MA

Education/Experience:

· Ideal candidate has at least 3 years of customer service or sales experience

· Candidates with prior insurance agency experience are preferred

· Base pay based on experience

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Language:

• Spanish or Portuguese (Preferred)

Work Location: In person

Salary : $40,000 - $60,000