What are the responsibilities and job description for the Dispatcher position at A & H Security Services, LLC?
Looking to Hire a fulltime operations dispatcher. Must be able to work under pressure in a very fast paced environment. Ability to multi task while offering professionalism. Excellent Phone Etiquette and proficiency in the use of computer is mandatory. Sound knowledge of the use of WINTEAM softeware, security management, or experience having worked as a security guard supervisor an added advantage.
Job Skills / RequirementsConduct timely roll call at the beginning of shift
Attend to all phone calls during the shift and route calls as needed
Dispatch Security officers and field supervisors to locations as needed through
Guide officers during On-site incidents and reporting and dispatch field supervisors as needed
Ensure no post is left without coverage on all locations
Respond to emergency security coverage requests from customers as received via email and telephone calls
Act as an information hub for the company
Ensure guards are clocking in during the start of shift, out for meal break, back in after meal break and clocking out at the end of the shift having being relieved
Ensure billable vs payable hours match during rollcall to avoid any billinng or payroll discrepancies
Issue employee violations to employees who are found to have violated company policy during rollcall
Excellent customer service to all callers
Education Requirements (Any) Highschool/GED College Degree Certification Requirements (Any) CPR/AED/First aid must be obtained after 30 days of employment NYS Security Guard License Additional Information / Benefits Benefits: Paid Sick Days, Paid Holidays, Discussed upon interview. Screening Requirements: Motor Vehicle, Drug Screen, Criminal Background Check, Employment Verification