What are the responsibilities and job description for the Resident Self Storage Manager position at A Storage Inn?
Resident Self Storage Manager
Responsibilities:
- General office management includes but is not limited to opening and closing the office on time each day, renting units, and administrative tasks. Entailing use of the computer system and software to enter new tenants, accept payments, vacate units, run reports, send invoices and notices, etc.
- Greeting customers professionally, assessing their storage needs, and offering solutions.
- Assist the customers in renting units, understanding their lease agreement and fees. Keep the facility rented at optimum levels by effectively utilizing advertising, promotional, and customer relations skills.
- Manage customer delinquency through collection calls and auction status as prescribed by applicable state laws, following specific procedures in the Operations Manual.
- Manage and solve customer service issues.
- Light maintenance work such as cleaning the sales office.
- Daily site inspection, bank deposits, and monitoring security of the facility with operation and maintenance of security gates, surveillance cameras, and other security available at the facility.
- Document all written or verbal communications with customers in storage program notes.
Technical Knowledge and Basic Qualifications:
- General understanding of computer systems ability and desire to learn new programs and systems required. Excel, Word, and Outlook competence required.
The applicant in this position would preferably have 1-3 years of general customer service and business experience or the educational equivalent. Self-storage experience is not required.
The ability to communicate effectively personally and by telephone is required; honesty and commitment to task accomplishment are also necessary.
A valid driver’s license is required.
Must be able to sit, stand or walk for long periods. Must be willing to perform light cleaning duties and maintenance.
Compensation: Competitive base salary pay with bonus opportunities. Must live on-site. Base pay includes the value of the on-site two-bedroom apartment and utilities. Healthcare allowance provided. Office Hours Monday-Friday 9 a.m. – 5:00 p.m. No weekends
Job Type: Full-time
Pay: $42,000.00 - $45,000.00 per year
Benefits:
- Health insurance
Shift:
- Day shift
Work Location: In person
Salary : $42,000 - $45,000