What are the responsibilities and job description for the Family Success and Enrollment Manager position at A Test Prep and Tutoring?
Family Success and Enrollment Manager
Position Type: Temporary-to-Permanent (6-8 week trial)
Location: Hybrid in Jenkintown, PA
Compensation: Trial: $3,000/month → Full-time: $40,000/year up to $20,000 performance bonus
About A Test Prep and Tutoring
We're a student-first tutoring company serving Philadelphia, Montgomery, and Delaware counties for 34 years. We transform academic challenges into measurable progress by pairing students with expert tutors and tracking real outcomes. Our close-knit culture shows—many employees have been with us for decades, building lasting relationships with students, families, and each other.
The Role
Own the complete family journey from first inquiry to five-star outcomes. This hands-on role combines consultative sales, coordination, and relationship management in an entrepreneurial environment.
Key Responsibilities:
- Pre-Enrollment: Respond to inquiries, qualify needs, guide registration, and close enrollments
- Matching & Onboarding: Coordinate tutor matches and ensure smooth kickoffs
- Success Management: Run check-ins, track progress, collect reviews, and address concerns
Success Metrics
- Inquiry-to-enrollment conversion rate
- Time-to-first-match efficiency
- Check-in completion with documented outcomes
- Review collection and student progress tracking
Trial Structure (6-8 weeks)
Weeks 1-2: Training and shadowing
Weeks 3-4: Manage partial pipeline
Weeks 5-8: Full responsibility with performance demonstration
What You'll Bring
- 1-3 years client-facing experience (sales, customer success, education, or operations)
- Excellent communication and organizational skills
- Entrepreneurial mindset with process improvement interest
- Growth mindset and openness to feedback and coaching
- Integrity with confidential family information
Growth & Benefits
Strong performers have the opportunity to expand into revenue leadership, academic specialization, or broader management roles. Benefits include 2 weeks PTO and professional development opportunities.
How to Apply
Submit your resume and brief note (3-5 sentences) about a time you guided someone from "I'm not sure about this" to "Yes, let's do it."
Optional: Include sample script for initial parent call about algebra tutoring.
Equal Opportunity
We welcome all backgrounds and experiences. Excited about the role but don't meet every requirement? We encourage you to apply.
Job Type: Full-time
Pay: $40,000.00 - $60,000.00 per year
Benefits:
- Paid time off
Schedule:
- Evenings as needed
- Monday to Friday
- Weekends as needed
Work Location: Hybrid remote in Jenkintown, PA 19046
Salary : $40,000 - $60,000