What are the responsibilities and job description for the IT Depot Support Technician position at A3 Solutions, Inc.?
Depot Support Technician
Full-time
100% Onsite support
Essential duties for the position include, but are not limited to the following :
- Hardware Inventory Management ensuring stock levels are constantly monitored.
- Hardware request and receipt through our internal ordering system.
- Actively monitoring the ticket queue and managing requests through to completion.
- Housekeeping on IT rooms.
- Supporting events like annual Power down – post desk checkouts (PC / monitors / Mouse Keyboard / desk phone / headset / webcam).
- Supports hardware decommissioning events.
- Supports Business moves / changes – ensure involvement in early stages of planning.
- Managing escalations through to conclusion.
- Manage client expectations.
- Setup and installation of Temporary training rooms / Office wide events - Expo's.
- Comms room patching.
- Supports work from home hardware requests.
- Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
- Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s / OLA’s.
- Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
- Work across lines of service to ensure a coordinated approach to providing support for the customer.
- Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
- Perform basic troubleshooting, system upgrades and replacements for employees.
- Deploy equipment for new hires and refreshes and collect equipment from offboarded employees.
- Evaluate user requests and requirements and recommend effective technological solutions.
- Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals.
- Will be required to work outside business hours and participate in additional weekend work.
- Image / re-image computers, configure IP phones and mobile phones.
JOB REQUIREMENTS / QUALIFICATIONS :
Salary : $18 - $20