What are the responsibilities and job description for the Team Member position at A3H Foods, LLC?
Team Member
Position Summary: Responsible for delivering a “WOW” guest experience by consistently providing quality food, excellent service, and a clean restaurant environment for Jack in the Box guests.
Key Duties/Responsibilities:
- Models a “guest comes first” attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous.
- Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency.
- Handles guest complaints effectively using the C A R E model – courtesy, apology, resolution, extra effort.
- Interacts effectively with diverse groups of people and does not have or display any biases.
- Gets along with other team members and always shows care and respect.
- Ensures personal and uniform cleanliness; helps and compliments other team members; makes new employees feel welcome and helps train employees as assigned.
- Follows instructions, is consistently productive and focused.
- Willingly accepts direction and feedback from management and other team members.
- Follows JIB procedures and standards in performing all workstation activities.
- Has excellent record of attendance & punctuality (5 minutes before scheduled start time), and is flexible to meet restaurant scheduling needs.
- Is dependable and reliable.
- Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures.
- Maintains clean, neat appearance; follows uniform and grooming standards.
Qualifications:
- Demonstrates integrity and ethical behavior.
- Ability to stand and walk approximately 90%-95% of shift.
- Ability to lift and carry 10-65 lbs.
- Ability to take guests’ orders, operate a cash register, and read video monitors.
- Ability and desire to work in a very fast-paced environment.