What are the responsibilities and job description for the Director of Customer Insights position at a4 Media?
Job Summary
The Senior Director of the Voice of the Customer (VoC) Program will analyze, monitor and communicate customer feedback to stakeholders throughout. This role will lead various projects and make effective use of the VoC platforms to improve customer satisfaction and loyalty.
Main Responsibilities:
- Lead the strategy, development and evolution of's Voice of the Customer Program.
- Oversee the design and deployment of surveys, ensuring they effectively capture the customer's experience in the appropriate areas.
- Provide strategic oversight of survey implementation across all distribution channels
- Establish and maintain best practices in survey design. Guide survey management, data analytics, and reporting
Qualifications:
- Bachelor's degree in social science, data science, mathematics or related field.
- 15 years' experience in an analytics or customer insights role, with a minimum of 5 years leading VoC insights programs, customer experience initiatives,
- Telecom experience a must.
- 10-15 years' experience in survey research design and methodology.
- Strong expertise in both qualitative and quantitative research methods, including surveys, interviews, and data analysis.
About Us:
is a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team. We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation.
The Senior Director of the Voice of the Customer (VoC) Program will analyze, monitor and communicate customer feedback to stakeholders throughout
Main Responsibilities:
- Lead the strategy, development and evolution of
- Oversee the design and deployment of surveys, ensuring they effectively capture the customer's experience in the appropriate areas.
- Provide strategic oversight of survey implementation across all distribution channels
- Establish and maintain best practices in survey design. Guide survey management, data analytics, and reporting
Qualifications:
- Bachelor's degree in social science, data science, mathematics or related field.
- 15 years' experience in an analytics or customer insights role, with a minimum of 5 years leading VoC insights programs, customer experience initiatives,
- Telecom experience a must.
- 10-15 years' experience in survey research design and methodology.
- Strong expertise in both qualitative and quantitative research methods, including surveys, interviews, and data analysis.
About Us:
Director of Business Insights
Compass Group USA -
New York, NY