Claims Property Team Manager - Catastrophe

This management position serves as an instrumental component of the day to day activities within the homeowner claims unit. Primary functions include coordinating, directing, and overseeing homeowner claims activities of a team(s). Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.

Responsibilities/Job Duties:

• Review claim files regularly for quality.
• Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
• Resolve a variety of customer service issues through communication and interaction.
• Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Resolve a variety of customer service issues through communication and interaction.
• Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
• Manage employee recruitment and development effectively.
• Identify and implement staff development and training needs to support an effective succession plan.
• Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
• Maintain knowledge of current industry developments and best practices.
• Participate in committees and projects that will support the organization's goals and objectives.
• Perform other duties and responsibilities as assigned or required.
• This position provides leadership and guidance in achieving the following established team and unit goals.
• Ensure all files within team meet quality and regulatory requirements.
  
  

Supervisory Responsibilities:

• Has full supervisory responsibility for a team(s) of Claims Representatives.
• Monitor and report results and provide effective feedback.
• Provide coaching, performance evaluations, and training.
• Establish schedules, organize workflow, and delegate assignments.
• Implement hiring and termination actions as well as salary related issues
  
  

Education:

• Four (4) year college degree or equivalent combination of education and experience required. Completion of managerial courses preferred. Completion of team building courses desirable.
  
  

Experience:

• Technical expertise as normally acquired through 5-10 years of claims handling experience necessary.
  
  

Knowledge / Skills / Abilities:

• Advanced knowledge of insurance codes and regulations, building codes and ordinances, as well as insurance contracts in order to effectively lead a team of homeowner representatives.
• Advanced organizational, planning and delegation skills critical. Advanced oral and written communication skills necessary.
• Advanced interpersonal skills essential.
• Ability to effectively lead change required.
  
  

Special:

• Valid driver license with level of financial responsibility required by the Club and an acceptable motor vehicle record required.
  
  

Industry designations (CPCU, AIC, etc.) highly desired

Remarkable benefits:

• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)
  
  

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer