What are the responsibilities and job description for the Front Desk Monitor position at AAM Brand?
Del Webb at Cane Bay is an active adult community 25 miles northwest of Charleston, SC. This 55 community is spread across 360 beautifully manicured acres complete with preserved wetland, impeccably landscaped terrain and will have 1,000 homes at build out. The property offers world-class amenities with a 20,000 square-foot clubhouse and recreation area being the center of all community social and fitness activities. Amenities include a state-of-the-art fitness center, indoor lap pool, aerobics studio, hobby and craft studios, a ballroom and sundeck, outdoor resort-style pool, fishing lake, dog park and tennis, pickleball and bocce ball courts, and an event lawn to host entertainment.
This is a part time on-call position that will require flexible availability to work evenings, weekends, and fill in other shifts as needed.
Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.
Position Responsibilities:
- Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
- Administrative Support team member who works with the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
- Filters inbound calls to determine appropriate direction.
- Greets all visitors/homeowners and determines their immediate needs.
- Monitors pickups/deliveries.
- Assisting with events.
- Performs other related duties as directed.
Knowledge, Skills & Abilities:
- Excellent customer service and communication skills.
- Ability to offer support to administrative support staff with ever-changing needs.
- Ability to elicit information from callers and visitors in a professional and efficient manner.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Sitting at workstation utilizing a computer in an office setting.
- Walking throughout property/facilities as needed.
- Setting up, taking down and stacking tables and chairs.