Resident Services Coordinator

Primarily responsible for providing personalized customer service at an on-site community by assisting with all resident needs being the first point of contact for resident’s requests and/or concerns and facilitate various services to enhance the lifestyle of the residents.

Position Responsibilities:

• Responsible for being the primary point of contact for the community through managing all phone calls, greeting visitors, providing community information, and assisting residents.
• Display a professional, dynamic, and customer-focused personality by networking and fostering relationships to provide exclusive assistance and services to the residents while ensuring adherence to the residential policies, regulations, and guidelines.
• Diagnose, clarify or provide solutions and/or resources. Advance service levels for residents by obtaining and evaluating resident’s observations and opinions; create, innovate, and implement policies and performance methods.
• Reserve and oversee use for the club room, facilitate venue events, aid residents with event planning, make vendor recommendations based on event goals and coordinate additional valet and security services as needed.
• Research and manage delivery of news articles, events, and communications on the website, create and post residential communications as needed around the facility and/or at the front desk.
• Maintain and update resident’s contact information in the database.
• Perform and report daily community inspections of common areas for cleanliness and safety concerns.
• Other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent communication skills both verbal and written.
• Ability to multitask while staying focused and detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization skills.
• Ability to proficiently utilize computer programs and database systems, including Microsoft Office, internet and e-mail systems.
• Ability to interact and work positively and effectively with residents and staff at all levels.
• Ability to deal with customer service requests in a professional and timely manner.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

• Primarily sitting at workstation utilizing a computer in an office setting.
• Walking throughout community.

Experience

• 2 year(s): High school diploma or GED and two (2) years of full time, paid, professional experience working in a Receptionist, Customer Service, administrative support or Hospitality role.

Education

• High School or better