Customer Accounts Manager

Pinnacle Group, LLC d/b/a Aaron’s Sales and Lease Ownership is currently accepting applications for a Customer Accounts Manager in our LaFollette, TN Location!

At Aaron’s, we call our assistant manager role Customer Accounts Manager because this position is so much more than assistant management! Aaron’s provides a fun and positive environment for our associates and a place where we take building relationships with our customers personally!

As a Customer Account Manager, you will be essential in helping our customers achieve ownership by providing individualized attention in managing the customer accounts department (responsible for customer renewal payments) and achieving company standards on non-renewal closing percentages. Additional Customer Account Managers help support the overall needs of the store by assisting other associates and acting as key holder in the store manager’s absence. At Aaron’s, you are making a difference—your dedicated attention to each customer helps bring the closer to our mutual goal of ownership. Come see why the difference is personal at Aaron’s, connect with us today!

Job Duties

• Personally support every customer to Own it.

• Manage the collections process

• Counsel customers to gain timely lease/merchandise renewals

• Confirm customer identification, collect money and obtain customer signatures on lease agreements

• Contact customers who have not renewed merchandise agreements

• Monitor customer payment history and habits and make recommendations to support the customer to ownership

• Customer Care and Service

• Maintain customer contact over the phone and through home visits

• Update customer information and maintain accuracy

• Store Operations

• Achieve monthly account goals

• Review and close lease agreements with customers

• Act as key holder as necessary

Other duties

• Facilitate returns in collaboration with store manager

• Clean and certify merchandise in the cleaning station for all merchandise personally returned

• Additional responsibilities as assigned by management

Position Requirements

• Two years of college or two years of previous management experience

• Good communication and interpersonal relationship skills

• Position routinely requires lifting & loading up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

• Valid driver’s license

• Good organizational skills

• Maintain professional appearance

• Strong telephone manners

As a Potential Aaron’s Associate

You’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers.

As a Customer Accounts Manager at Aaron’s, you will have access to a comprehensive benefits package that includes:

• Paid time off including vacation days, sick days and holidays

• Unlimited bonus & commission opportunities

• Five day work week, Sundays always off!

• Medical, dental& vision insurance

• Life insurance

All drivers must comply with the Aaron’s Driver Qualification policy which includes: a satisfactory MVR (driving record), a valid Driver’s License, D.O.T. physical/certification in states that require it.

A drug screen and criminal background investigation is required.

Each Franchise location is individually owned and operated.
Benefits may vary from Franchise to Franchise.

Job Type: Full-time

Job Type: Full-time

Pay: $36,000.00 - $41,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Supplemental Pay:

• Bonus pay
• Commission pay

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)

Work Location: One location