Customer Service Representative/Sales Associate

Job Description

As a Customer Service Representative, you will play a key role in the success of the store through: in-store sales, telephone sales, direct marketing, new customer growth & renewal payment processing. Additionally, our Customer Service Representatives ensure showroom floors are well-maintained and provide a warm, friendly, environment for our customers.

Reporting:

Reports directly to the Sales Manager (with General Manager direction)

Primary Responsibilities:

• Drive sales through building authentic relationships with customers
• Assist customers on the showroom floor
• Accept & process current customer payments
• Assist with store sales by in-store marketing
• Input customer information into the store computer for new lease agreements
• Update customer information & account status in the store's computer system
• Manage cash transactions with customers
• File & maintain customer folders and records
• Answer incoming telephone calls
• Maintain regular mailing campaigns
• Process order forms and references
• Maintain the appearance & organization of the customer transaction counter
• Assist in the maintenance of the showroom through cleaning, organizing & merchandising
• Additional duties as assigned by management

Qualifications/Requirements:

• High School Diploma or equivalent
• Excellent interpersonal skills for daily customer contact
• Strong sales skills
• Neatly groomed, professional appearance
• Strong communication skills
• Excellent telephone manner
• Strong computer skills
• Strong technical skills or working knowledge of electronic products
• May require lifting merchandise up to 100 lbs.
• Satisfactory drug screen, criminal background investigation with job performance reference check and required testing

We Offer:

• Extensive Training Programs and Excellent Potential for Upward Mobility
• 5 day work week with ALL Sundays off!
• Hourly wage Bonus & Commission opportunities
• Matched 401K plan after 1 year
• Paid Time Off
• Paid Holidays
• Employee Purchase Discounts
• Referral Program

Job Type: Full-time

Pay: $14.00 - $15.50 per hour

Expected hours: 38 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off
• Referral program

Compensation Package:

• Bonus opportunities
• Commission pay

Schedule:

• 8 hour shift

Work Location: In person

Salary : $14 - $16