What are the responsibilities and job description for the General Manager of Install Operations position at Abacus Plumbing, Air Conditioning and Electrical?
Overview:
What’s In It For Me?
Qualifications:
The GM of Install & Operations will serve as a key leader within one of the top residential service companies, driving operational excellence and team performance across install operations across plumbing, electrical, hvac, warehouse, and fleet functions. This role is ideal for a results-driven leader with a passion for customer satisfaction, operational excellence, and team development. The position requires strong experience in residential operations, along with a proven ability to drive process improvements and manage cross-functional teams.
What’s In It For Me?
- Industry-Leading Compensation
- Performance Bonuses
- Paid Time Off (PTO) for better work-life balance
- Health, Vision and Dental plans for you and your family to choose from
- 401K Retirement Plan with company match up to 30%
- Life Insurance, Short-Term and Long-Term Disability
- Special Program Options: FSA, EAP, Legal Services and Identity Theft
- Continuous Training for your Professional Development
- Working in a dynamic, collaborative, and fun environment
- Coached and supported career growth
What Will I Do?
Lead the HVAC Install, Plumbing Install, Electrical Install, Warehouse & Fleet to ensure efficient operations, strong team performance, and alignment with company goals- Inspire and manage operation and installation leaders, as well as others, to achieve outstanding results
- Meet key financial objectives such as gross margin and EBITDA, and drive revenue
- Monitor and manage key financial metrics, including gross profit and operating profit
- Oversee fleet operations and warehouse logistics, ensuring compliance with company policies and regulatory requirements
- Manage Vendor Managed Inventory (VMI) relationships to maintain inventory accuracy, reduce costs, and ensure timely material availability
- Oversee Warehouse support team to ensure smooth daily operations
- Prepare and review daily and monthly performance reports
- Utilize KPIs as metrics, regularly review them, and create actionable plans to achieve goals (understand KPIs and targets)
- Resolve customer complaints related to field operations to maintain quality and satisfaction
- Execute facility improvement projects and other initiatives as directed by the VP of Operations
- Strategically plan and justify capital expenditure needs for both replacement and growth operations.
Qualifications:
Do I have What it Takes?
- High school diploma or equivalent.
- At least 15 years of leadership experience.
- Proven success in managing and leading in a small business environment.
- Successful history of building teams with direct responsibility for hiring/terminating employees.
- Intermediate to advanced skills in Microsoft Office products.
- Must pass a pre-employment drug screen and background check.
