Sales Coordinator

The primary goal of this position is to provide an exceptional training experience for our new or returning customers, and for our sales teams. The Sales Coordinator will coordinate all new sales and build the accounts for a seamless onboarding experience. Requires the ability to be detailed, confident and decisive and yet demonstrate effective judgement in a wide variety and constantly changing set of scenarios.

Primary Responsibilities:

• Answering incoming phone calls
• Professionally, timely and effectively communicating with customer, technicians/salespeople and Management
• Provide a sense of urgency in scheduling
• Build customer accounts with accuracy
• Call Lists, Follow ups, and requests from our internal sales and management team
• Contribute to team efforts
• Attending meetings, training, and required call monitoring.
• Overcoming any obstacles for customers in scheduling and providing feedback to supervisor regarding service failure or customer concerns
• Working in partnership with other employees to meet and exceed customer expectations.
• Extra responsibilities as assigned such as month end, satisfaction calls, commercial lead generating calls etc.
• Maintaining a positive attitude at all times with customers, fellow employees and supervisors.

• Advanced Billing
• Understand and can schedule service for multiple lines of business
• Order Entry
• Routing
• Administrative Work
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Ability to communicate well, using excellent interpersonal and communication skills.
• Must be able to adapt quickly in an ever-changing, fast paced environment.
• High proficiency with emailing, instant messaging and use of various electronic devices and applications for effective communication/information sharing.
• Ability to prioritize workload, work under pressure and handle irate customers and still maintain good composure.
• Excellent written communication skills, including spelling and punctuation.
• Previous customer service experience preferred.
• GED or High School Diploma required.
• Bilingual a plus.
• Strong time management skills.
• Excellent team player.
• Commitment to company values.
• Computer skills.
• Must be able to type at least 60 wpm, proficient in 10-key, and be able to use phone system.

Physical Demands with or without accommodations are not limited to:

• May sit for long periods of time.
• Work indoors, in one cubicle alone or in a group.
• Ability to stay focused in an environment that may be prone to continuous distractions and interruptions.
• Required to talk.
• Required to hear.