Customer Service Specialist - 3D

Are you a looking to jump start your career as part of a dynamic customer service team? ABCorp 3D is actively seeking candidates for a 3D Customer Service Specialist position. We are looking for individuals with a positive attitude, who are highly motivated self-starters. Candidates with strong communication skills, outstanding phone etiquette, attention to detail, and proven ability to multitask will be considered.

Duties and Responsibilities :

• Reporting to the Additive Customer Service Manager, assist in managing customers' orders from web portals both ABCorp 3D and customer portals, which includes data entry into ABCorp 3D's ERP system, Work Order entry as well as managing the milestones and delivery schedules of the orders in the portal
• Coordinate the order treatment with appropriate Account Manager, Technical Consultants, Sales, Operations, Logistics, and Finance departments
• Responsible for customer satisfaction and service excellence in terms of order treatment and follow-up
• Support the customer service team, on a day-to-day basis, on tool usage, process deployment, and product knowledge
• Responsible for the internal coordination and follow-up of customer requests and issues
• Attend customer meetings and assist customers when visiting the office
• Participate in weekly, internal production status meetings

Qualifications, Knowledge, and Skills :

Education and Experience :