What are the responsibilities and job description for the IT Support Technician position at ABEC Inc?
Description
Position Summary:
The IT Support Technician, together with the Global IT Team, supports the technology that ABEC employees use to serve our clients. They achieve this through a mix of technical and customer service skills and is passionate about technology and helping people. A set schedule will be made but, additional hours may be required to properly manage upgrades, remote support of other ABEC locations and/or emergency problem resolution.
Responsibilities:
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Install and configure appropriate software and functions according to specifications
- Develop and maintain local networks in ways that optimize performance
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Log all requests/projects/completion notes in help desk system
- Working with Global IT Team Members and vendors to resolve problems.
- Help support local and remote facilities.
- Some work at heights greater than 10' (IDF servicing, running cable, etc)
- Execute other tasks as assigned
- Ability to travel when required between work sites
- Awareness of and prior experience with implementing Continuous Improvement (CI) a plus.
Requirements
Qualifications:
- Degree in Computer Science, engineering, or relevant field
- 3-5 years’ experience personally serving at a Help Desk function
- Microsoft Windows, Azure, SharePoint, and Office Skills
- Proven experience as IT Technician or relevant position is highly desirable
- Excellent diagnostic and problem-solving skills
- Outstanding organizational and time-management skills
- In depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles
- Certification as IT Technician will be an advantage (e.g., CompTIA A , Microsoft Certified IT Professional)
