What are the responsibilities and job description for the Client Experience Coordinator position at ABHS?
Job Purpose Summary:
? Responsible for relationship and rapport building with the clientele of Victory Bay Recovery Center. Responsible for execution of alumni functions and AMA blocking.
Core Functions:
? Client Advocacy
? Referral Facilitation
? Alumni Management
? Client Culture
? LMA
Responsibilities Include:
? Relationship building with clients of all Victory Bay Recovery Center programs
? Providing AMA follow-up phone calls
? Actively blocking AMA?s
? Spotting, delegating and/or addressing problems that occur in client experience in both Dignity Hall and Victory Bay
? Attends Clinical Orientation Groups
? Collaborate with Admissions and Clinical to assist in refer out process
? Liaise with PRS Team Lead and Clinical Staff to ensure best client outcomes and communication of client needs
? On-Call/After-Hours Phone coverage and availability, as needed
? Maintain frequent communication with all alumni members
? Maintain and frequently update social networking presence, managing alumni Facebook page
? Organize and facilitate the monthly new client lunch
? Manage and prepare PowerPoint presentations to orient new clients to our Alumni program.
? Organize and facilitate the monthly Alumni Meeting.
? Organize and facilitate the quarterly Alumni dinner
? Organize and facilitate a quarterly Alumni event.
? Organize and distribute Alumni packages (jacket, coin, etc.)
? Liaise between departments as it relates to organizing alumni events or assisting alumni members with treatment.
? Works a mix of day, night and swing shift in order to make maximum contact with full census
Job Type: Full-time
Required education: N/A
Required experience: 2-4 years' experience working in a Drug & Alcohol Treatment Facility.
Proper Knowledge and Skills:
? Proper English and grammar, usage and spelling
? Software application related to the field
? General offices principles and practices
? Basic computer knowledge including email etiquette
? Professional phone and customer service demeanor
Physical requirements:
? Must be able to lift 20-50 lbs.
? Occasional to frequent walking, sitting, standing, driving
? Close eye work (computers, typing, reading, writing)
Environmental Factors:
? Communicable diseases
? Hot/cold temperatures
? Environmental conditions may vary
Required licenses or certifications:
Can obtain through Victory Bay after hiring if not obtained prior.
? Current CPR Certification
? Narcan training
? Peer Recovery Specialist Certification
? Crisis Prevention Institute Certification (Within first 90 days of employment)
