Regional Manager, Concho Valley

POSITION SUMMARY: 

Responsible for leading retail sales and production operation, related support services of processing and merchandising, overseeing customer experience, and ensuring efficient and cost-effective operations and stewardship of Goodwill West Texas’ stores in support of the Mission of the organization. Provide oversight to store operations in a manner that develops and maintains a positive retail image while accomplishing store goals. 

 EDUCATION/EXPERIENCE:

• Two years related business sales, management or process management experience required
• Degree in business or another related field preferred
• Must be able to create and analyze financial reports and work within budget constraints

 QUALIFICATIONS / SPECIAL SKILLS /KNOWLEDGE:

• Valid Texas Driver’s license and good driving record 
• Ability to maintain processes, company standards and initiatives 
• Ability to run virtual meetings with store managers on a regular basis
• Requires ability to maintain privileged and confidential information
• Excellent verbal and written communication skills
• Ability to solve practical problems; exercise judgment, make decisions and use discretion in the performance of duties
• Ability to successfully resolve employee and/or customer complaint issues 
• Ability to operate a variety of software: Power Bi, Word, Excel, PowerPoint, etc. 
• Ability to produce quality documents, establish priorities and meet deadlines
• Excellent managerial skills and ability to supervise and work with people
• Ability to communicate appropriately, professionally, and effectively with employees, co-workers, and others
• Ability to follow and enforce policies and procedures of Goodwill-West Texas
• Ability to travel on regular basis to GW territory locations visiting all GW stores in region at the direction of the VP DGR
• Ability to understand and analyze data, implanting changes to achieve the expectation

 RESPONSIBILITIES & DUTIES

• Responsible for providing leadership, developing, and implementing a plan for sustainable growth, and managing the division to provide top & bottom-line growth. (E)
• Accountable for retail sales initiatives, employee ratios, pricing structure, floor throughput, and retail marketing strategy with executive leadership. (E)
• Responsible for reevaluating metrics and appropriate tracking of sales, production, and salvage data and adjusts accordingly to meet or exceed goals for the region.
• Accountable for the merchandising, production, and sales volume for all Goodwill stores in region. Support and consult the store manager to ensure consistent merchandising, DGR throughput, new goods strategies, quality, production, safety, and customer experience standards. (E)
• Support and consult with store manager on proper training and development of supporting store management with a strong focus in production, e-commerce, sales floor merchandising, business operations, and safety procedures. (E)
• Consult with VP DGR and the director of human resources to hire, train and coach store manager in the areas of store merchandising, operations, production, e-commerce, financial management, employee engagement, customer experience & service, and in evaluating employee performance. (E)

• Support and consult with store manager to ensure all employees receive appropriate training and ongoing education regarding safety, customer service and job skills 
• Responsible to implement and conduct on-site trainings and information to store manager about relative issues such as sales, production, merchandising, customers service, mission services training, etc. (E)
• Support store manager with Director of Mission Services to handle needs of employees with barriers or disabled employees to become self-sufficient, working members of the community. 
• Accountable to uphold a visually appealing, well-organized, and clean stores that will enhance the customer experience in partnership with store manager. (E)
• Consult and support with VP DGR in the planning and implementation of store remodel projects for store and production room layouts. (E)
• Accountable to ensure inventory, fixtures and equipment are safeguarded from theft and damage
• Responsible for conducting quality control inspections and ensuring deficiencies found are corrected to prevent further recurrences.  (E)
• Accountable to consult and support store manager in Kaizen methods in all production rooms to promote more efficient processing. (E)
• Accountable to operate within all regulatory guidelines, GW policies/procedures & Mission Services. (E)
• Consult with VP DGR on developing and implementing new merchandising techniques to increase sales per square foot. (E)
• Accountable to support store manager with compliance of all store operating procedures. (E)
• Responsible to meet budgetary guidelines for region. (E)
• Troubleshoot problems and issues associated with employees, procedures, and systems. Promptly report any serious issues to your supervisor. (E)
• Maintain and promote good morale and a safe and healthy work environment.
• Work required and requested hours, days, and duties to include some weekends, nights, and holidays: fill in for store manager when necessary. (E)
• Performs other duties and responsibilities as assigned.