Front Desk and Communications Associate

Join us as a Front Desk and Communications Associate at Abode Luxury Rentals!

Why Abode Luxury Rentals?

Abode Luxury Rentals is a truly unique company. We specialize in creating authentically customized experiences through unparalleled service, decades of expertise, and a carefully curated portfolio, giving guests everything they need to create memories to cherish for a lifetime. Every adventure is a new & unique story, and our collection of exceptionally handpicked homes, paired with personalized luxury services in the most prestigious mountain playgrounds, are inspirations for volumes of exceptional stories. Together, our team manages a luxury vacation rental portfolio of 180 properties, and true concierge service in Park City, UT, Jackson Hole, WY & Sun Valley, ID.

At Abode Luxury Rentals we hold our values close to us; including environmentalism and merit, fairness, and equality to name a few. Abode takes pride in fostering a workplace that celebrates the diversity of our employees, guests, and community. We recognize the importance of a variation in thought, experiences, and perspectives to ensure that we provide an unparalleled experience for both employees and guests. We are dedicated to consistently working towards an environment that promotes fairness, equity, and unrivaled experiences for all. As a member of The Green Business Program in Park City, we strive to meet our company’s green initiatives in alignment with Park City’s goals to achieve zero-carbon and zero waste by 2030.

Your Role:

We are seeking a highly organized and personable Front Desk and Communications Associate to join our team. The ideal candidate will act as the first point of contact for guests, clients and visitors, ensuring a welcoming environment while efficiently managing office operations. This role includes answering phones, stocking materials, handling tasks via our systems, managing package acceptance and logging, and supporting seamless guest communications.

Location: Park City, UT 

Job Type: Full Time; In-Person

Applicants must be available to work weekends and holidays as required.

Your Responsibilities:

• Communications
  • Assist in resolving guest concerns promptly and professionally.
  • Provide personalized local recommendations and insights to enhance guest experiences.
    
  • Answer and direct phone calls, respond to emails, and handle inquiries promptly and accurately.
    
• Task Management 
  • Use our systems to review, prioritize, and respond to tasks assigned.
  • Create, assign, and monitor guest service tasks within the platform.
  • Communicate issues, requests, and updates effectively to ensure resolution.
• Front Desk & Office Supplies  
  • Act as the primary contact for clients, guests, and visitors, providing a warm and professional experience.
  • Maintain a well-stocked office with essential supplies, including snacks and toiletries.
  • Monitor inventory levels and coordinate orders to ensure a seamless office experience.
  • Keep the reception area neat and organized to reflect the company’s luxury brand.
    
• Package Handling
  • Manage incoming and outgoing packages, ensuring they are tracked and logged accurately.
  • Notify recipients through our platform and update related order and package tasks.
    

Required Qualifications:

• Experience in hospitality or customer service.
• Excellent verbal and written communication skills.
• Proficiency in Google Suite (Docs, Sheets, Gmail, etc.) is essential.
• Strong organizational and multitasking skills with exceptional attention to detail.
• Ability to remain calm and professional in fast-paced or high-pressure situations.
• Ability to handle sensitive information with discretion.
• Availability to work weekends and holidays as required.

What to Expect in Your First 30 Days:

• Training & Onboarding: Gain a deep understanding of Abode’s values, services, and systems.
• Shadowing & Practice: Work closely with experienced team members to learn processes and best practices.
• Hands-On Learning: Begin managing guest communications, office supplies, and package handling under supervision.
  
• Task Familiarity: Build confidence in creating and managing tasks.
• Feedback & Development: Participate in regular check-ins with your supervisor to review progress and refine your skills.

What We Offer:

• A welcoming and supportive work environment where you will be treated like family from day one.
• Competitive compensation that reflects the employee’s level of experience.
• A benefits package which includes health and dental insurance, 401(k) matching, paid time off, mental health time off, flexible work arrangements and more.
  

Salary : $23