Lead Desk Clerk

Abode Services values safety, wellness, and respect for each other and for those who we serve. Because of this commitment Abode Services is mandating that all employees be vaccinated effective September 30, 2021.Everyone deserves a home.

Abode Services’ mission is to end homelessness – doing whatever it takes to help those who need it most.

Abode Services, one of the largest and effective nonprofits working to end homelessness in the Bay Area, has an opening for a Lead Desk Clerk, at our Palo Alto site.

Summary: Under the direction of the Property Manager, Lead Desk Clerk is primarily responsible of the building’s desk station, including oversight of the security personnel assigned under a contractual relationship for a permanent supportive housing property. This includes working with the Property Manager in the training of security/desk personnel of all property emergency and non-emergency procedures, desk procedures, and ensuring compliance with all organizational and department policies. The Desk Clerk must relate well to people, must exercise good judgment in dealing with residents, staff, visitors, and vendors, and provide leadership and team building to the security/desk staff.

Benefits & Perks:

• $27.00 per hour
• Full Time/Non-Exempt (Monday - Friday, Day Shift 8 a.m. – 5 p.m.)
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution 
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

The Diverse Culture: We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds

How You Make an Impact:

· Monitor, record, follow-up and provide oversight of daily common area activities in order to maintain property security, including surveillance monitoring and regular property patrols.

· Maintain communication with security contract representatives as it pertains to changes, updates or needs related to contracted security personnel.

· Screen, document and record all visitors to confirm authorization on the property.

· Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property’s desk procedures.

· Respond to property emergencies and incidents and escalate to the appropriate chain of command.

· Accurately and timely complete critical incident reports for incidents at the property during your shift and escalate to the appropriate chain of command. This may include following-up to ensure timely submission of security personnel submission of incident reports.

· Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management.

· Assist tenants in completing work orders, incident reports and filing complaints/grievances.

· Attend online and in-person trainings that are required for the position; this includes job-specific training and agency-wide trainings.

· Maintain a safe, clean and presentable front desk area; including the building entry and lobby area. May have to perform light janitorial duties after-hours for spills and emergency clean-ups to maintain building safety.

· Provide information and or other communication to tenants, visitors, and applicants concerning housing or property related functions.

· Answer phones and operate front desk phone system as needed.

· As needed, provide administrative support to Property Manager and Leasing Specialist when applicants report to the site after-hours or other administrative support requests.

· Foster good staff relationships, cooperation and teamwork between staff under his/her supervision as well as with others in the organization.

· Treat all residents/staff/vendors/visitors to the complex with respect and courtesy and treat all the residents in a non-discriminatory manner.

· Maintain communication with resident service providers and/or case managers and interact with them to assist residents with housing issues and needs.

· Work as a team member with other site staff so that all function as a team and are cooperative with each other, the residents, and visitors to the property.

· Attend staff meetings and other property related meetings as required.

· Other duties as assigned within the scope of the nature of this position.

QUALIFICATIONS

The minimum qualifications for the position are as follows:

· High School Diploma or GED.

· Knowledge of supportive housing, interim housing or housing first models.

· Basic knowledge of Microsoft Office Suite.

· Excellent interpersonal, organizational, de-escalation and communication skills; integrity; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities and work tactfully under stressful situations.

· A valid California driver’s license, proof of current insurance meeting or exceeding state requirements and vehicle registration, clean (less than 4 points) DMV record and reliable transportation.

· Ability to speak, read and write fluent English.

· Ability to analyze and prioritize complex situations, exercise good judgment and problem-solve while completing required duties.

· Ability to work independently and as a part of a team.

· Ability to coordinate eyes, hands and fingers in performing duties which include typing, writing, reading and other related tasks.

· Ability to exert physical effort involving moving around the property, climbing stairs, moving from one area to another or standing/sitting for periods of time.

· Visual acuity necessary to inspect the property and review documents.

· Hearing acuity enough to use telephone and communicate with residents and staff.

· Able to lift, carry or push items weighing less than 15 pounds on a regular basis (such as binders, small equipment or supplies).

· Ability to do basic addition, subtraction, multiplication, and division, as needed per job duties.

· Ability to understand changes in policy, methods, operations, etc. as they apply to the position.

Notice: This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade or downgrade the position as dictated by business necessity at any time with or without notice.

Abode Services is an Equal Opportunity Employer 

Salary : $27