Program Director - Charlotte (Hybrid)

Abound Health is seeking a Program Director to join our team supporting services for the intellectually and developmentally disabled (IDD) community. In this leadership role, you will oversee daily operations for Innovations Waiver and State-Funded Services, ensuring quality care, compliance, and staff support across your assigned office(s). You will report directly to senior leadership and play a critical role in defining and reinforcing Abound Health’s mission, vision, and core values.

Key Responsibilities:

• Hire, train, supervise, and evaluate a multidisciplinary team including Assistant Program Directors, Qualified Professionals (QPs), Associate Professionals (APs), and Office Managers.
• Conduct staff disciplinary actions, ensuring all documentation meets Medicaid requirements.
• Lead regular team meetings and quarterly self-inspections/peer reviews.
• Ensure HIPAA compliance and maintain adherence to Abound Health and National Accreditation policies.
• Represent Abound Health at community events, provider fairs, and council meetings.
• Oversee incident report investigations and timely submissions to relevant authorities.
• Supervise all administrative functions including billing, PTO tracking, employee benefits, and training coordination.
• Implement and monitor quality assurance protocols.
• Maintain Medicaid billing, employee onboarding/offboarding, and training program documentation.
• Support growth initiatives, internal events, and outreach programs.

Qualifications:

• Bachelor's Degree and at least 5 years of management experience in the IDD field.
• Demonstrated ability to lead and mentor a diverse team.
• Excellent communication, time management, and multitasking skills.
• Deep understanding of Medicaid regulations, ISP Implementation, and third-party billing.
• Passion for serving individuals with intellectual and developmental disabilities.
• Must be flexible, organized, and aligned with Abound Health’s values and mission.

Work Environment:
This role operates across various environments including Abound Health offices, MCO locations, client homes, and community settings (e.g., parks, libraries, day programs).

Travel:
Regular travel within the assigned region is expected, including visits to homes, community events, and administrative offices.

Compensation & Benefits:
The target base salary range for this full-time, salaried position is based on experience and qualifications.

Base pay is determined by factors such as location, experience, job-related skills, and relevant training. Total compensation includes a comprehensive benefits package, competitive health/dental/wellness coverage (beginning on your 60th day), and 401(k) eligibility after 12 months. Contact your Talent Acquisition Partner for more information.

Equal Employment Opportunity:
Abound Health is an equal opportunity employer. We evaluate all qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity/expression, veteran status, disability, or any other legally protected characteristic.

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