What are the responsibilities and job description for the Member Relations Coordinator position at AbsoluteCARE Medical and Pharmacy?
Why Work at AbsoluteCare?
At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into members: people who are entitled to some of the best, most focused care this country has to offer.
We call this “care beyond medicine.” We have turned the doctor’s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members’ needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.
We don’t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it works.
Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.
The Member Relations Coordinator is responsible for assisting with member engagement, tracking and customer service as well as community awareness. They will work with staff, participating partners, community resources to create and execute different outreach strategies to know patients. They will coordinate with insurance companies for member issues and concerns.
Promote AbsoluteCare medical center as the "go-to" resource for our patients instead of using the emergency room or other fragmented higher cost medical resources. Assist with connecting members who are out of care and coordinating with staff to schedule appointments.
Education and Experience:
- High School diploma or GED Equivalency
- Extensive knowledge of local community (zip codes, neighborhoods, homeless shelters, food banks, etc)
- Experience with Eclinicalworks preferred