Customer Service

Title: Customer Service Representative

Reports to: Customer Service Supervisor

Established in 1986, AC Pro is a fast-growing heating and air conditioning distributor. A family-owned business with locations in California, Arizona, and Nevada, we provide products and solutions to heating and air conditioning contractors. Our company culture is built around providing an incomparable experience for our customers, creating a safe and enjoyable work environment for our associates, and using technology to improve efficiency and provide customers with products and services that are second to none.

About the Position

AC Pro is looking for customer service representatives who are passionate about delivering top-notch customer service and who are eager to learn and grow in their careers.

In this position, you will be responsible for answering incoming calls at the front desk, ensuring that customers are provided courteous and timely service, and taking accurate orders. This opportunity is perfect for someone who enjoys connecting with customers, takes pride in being a knowledgeable point of contact for customer inquiries, and draws satisfaction from helping customers resolve problems in a timely, professional, and friendly manner.

Our ideal candidate is a team player who takes initiative to take care of the customer, thrives in a fast-paced environment, and sees every learning opportunity and added responsibility as stepping-stones in their careers.

If you’re ready for more than just a job and are willing to work hard and commit yourself to learning and developing your skills, then you will find that this position is the perfect springboard to advance at AC Pro. Many associates that have joined the company as customer service representatives are now enjoying rewarding careers as supervisors, assistant managers, branch/store managers, and territory managers. If you’re ready, we’d love to hear from you!

Responsibilities

Duties include but are not limited to the following:

• Delivers premier, front line customer service by greeting and providing information, answering questions and/or offering assistance to customers, vendors and general public.
• Responds to and resolves customer related issues and complaints.
• Initiates customer orders by receiving and entering order details for processing.
• Resolve billing issues.
• Maintains, manages and updates all customer related database systems in a timely accurate manner.
• Monitors open orders and ensure timely processing and shipment.
• Develops, builds and expands customer base through providing quality customer service.
• Observes and recommends changes that could provide a better experience for customers.
• Performs administrative duties in an office setting such as data entry, word processing, filing, copying and other related duties within the scope of business.

Preferred qualifications and skills:

• High School Diploma or GED.
• 1 year of relevant experience.
• Excellent verbal and written communication skills that demonstrate ability to provide clear and concision information.
• Bilingual English and Spanish is a plus.
• Must be able to accurately demonstrate ability to type and do alpha/numeric entries.
• Good computer proficiency.
• Maintain a positive and professional demeanor.
• Ability to work both independently and as a team player.
• Organizational skills; able to plan time and work effort effectively with attention to details.
• Analytical and problem solving skills; able to identify critical situations and use good judgment to respond in a timely manner and if needed, consult appropriate personnel before making critical decisions.

Physical Requirements:

• Ability to sit and type on a computer for extended periods of time.
• Repetitive fine motor skills on both hands simultaneously.
• Must be able to lift and or move 10-25 pounds.

Our culture & environment:

• Extremely fast paced environment.
• Leadership is interested in your ideas to improve the job and company.
• Good ideas and hard work are valued over titles and degrees.
• We are committed to diversity in the workplace.

As a member of our team, you will enjoy:

• Competitive pay
• Medical & Dental: HMO and PPO options
• Vision Plan
• Company-Paid Life Insurance
• 401(k) Retirement Plan
• Weekly pay periods (every Friday)
• Employee Assistance Program (EAP)
• Vacation & Sick Pay
• Paid Holidays
• Veteran’s day off with pay for associates who served in the military

Schedule: 8:00 AM to 5:00 PM, plus overtime and Saturdays as needed.

Pay Rate: Starting hourly pay rate $18.00 or depends on experience.

All candidates are required to pass a pre-employment drug screen following an offer of employment, as well as provide documentation of eligibility to work in the U.S.

Equal Opportunity Employer / Veterans encouraged to apply